Intelligent System Usages and Service Performance for Manufacturing Organization

Abstract

The purpose of this research was to explore possible relationship between the Intelligent System usage and the service performance in the manufacturing organizations. The hypothesis for this research was: There was a significant relationship between the Intelligent System usage and the service performance in the manufacturing organizations. The method employed quantitative research method in conducting this study was measure the use of Intelligent System in various manufacturing organizations and provided an overview of the method of Intelligent System use in manufacturing organizations’ service performances. The research participants were 50 owners/managers in manufacturing organizations. The Spearman Rank Correlation Coefficient and descriptive statistics were used to test the research hypothesis. Research result supported the research hypothesis that there was a significant relationship between the Intelligent System usage and the service performance in the manufacturing organizations. Research result also indicated that this relationship between the Intelligent System usage and the service performance was positive.