前线的接触和影响:在 COVID-19 期间,关系工作架构和感知安全氛围对压力和动力结果的影响。

IF 5.9 1区 心理学 Q1 PSYCHOLOGY, APPLIED Journal of Occupational Health Psychology Pub Date : 2023-02-01 Epub Date: 2022-12-19 DOI:10.1037/ocp0000343
Melissa M Robertson, Lillian T Eby, David B Facteau, Jocelyn G Anker
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引用次数: 2

摘要

COVID-19 大流行极大地影响了工作的关系性,尤其是对亲自提供劳动的一线工人而言。然而,人们对大流行病期间的关系工作特征会如何影响工人,或者一线工人和非一线工人会如何做出不同的反应知之甚少。我们将关系工作结构理论与工作需求-资源模型相结合,以了解大流行病期间接触和影响的效果。我们提出,接触是一种工作需求,可增加一线员工的压力,而影响是一种工作资源,可增加所有员工的动力。此外,我们还提出,感知到的安全氛围是一种关键资源,可减轻接触对一线员工的负面影响,并扩大影响对所有员工的积极影响。我们采用两波调查设计,对 452 名全职工人(209 名一线工人,243 名非线性工人)进行了假设检验。我们发现,在一线工人中,接触作为一种工作需求没有得到支持。相反,在非一线员工中,当工作影响和安全氛围感知水平较低时,接触与较高的职业倦怠水平相关。在所有员工中,影响和感知到的安全氛围是重要的资源,可预测 4 个月后的激励和压力结果。此外,在所有员工中,影响对亲社会动机的积极影响在感知安全氛围水平较高时被放大。我们的研究结果表明,在安全的环境中开展有影响力的工作,是危机情况下提高亲社会动机的关键资源。(PsycInfo Database Record (c) 2023 APA, 版权所有)。
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Contact and impact on the frontline: Effects of relational job architecture and perceived safety climate on strain and motivational outcomes during COVID-19.

The COVID-19 pandemic has dramatically impacted the relational nature of work, particularly for frontline workers who provide their labor in person. However, little is known about how relational job characteristics during the pandemic may affect workers or how frontline and nonfrontline workers may respond differently. We integrate theory on relational job architecture with the job demands-resources model to understand the effects of contact and impact during the pandemic. We propose contact as a job demand that increases strain outcomes among frontline workers and impact as a job resource that increases motivational outcomes among all workers. In addition, we propose perceived safety climate as a critical resource for mitigating the negative effects of contact among frontline workers and amplifying the positive effects of impact among all workers. We test hypotheses among 452 full-time workers (209 frontline, 243 nonfrontline) using a two-wave survey design. We find no support for the idea that contact operates as a job demand among frontline workers. In contrast, among nonfrontline workers, contact was associated with higher levels of burnout at lower levels of job impact and perceived safety climate. Impact and perceived safety climate acted as important resources among all workers, predicting both motivational and strain outcomes 4 months later. In addition, the positive effects of impact on prosocial motivation were amplified at higher levels of perceived safety climate among all workers. Our results suggest that impactful work, when conducted in a safe climate, is a key resource for enhancing prosocial motivation during crisis situations. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

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来源期刊
CiteScore
8.20
自引率
5.90%
发文量
46
期刊介绍: Journal of Occupational Health Psychology offers research, theory, and public policy articles in occupational health psychology, an interdisciplinary field representing a broad range of backgrounds, interests, and specializations. Occupational health psychology concerns the application of psychology to improving the quality of work life and to protecting and promoting the safety, health, and well-being of workers. This journal focuses on the work environment, the individual, and the work-family interface.
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