以多渠道提供服务促进可持续的电子政府:个案研究

Yaqin Fu, K. Xiao
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引用次数: 2

摘要

可持续的电子政务意味着社会公平、社会包容、弥合数字鸿沟和电子参与的综合。在此基础上,要多渠道向群众特别是农村弱势群体延伸服务。本文的主要目的是探讨中国地方政府多渠道服务交付的运作和使用。在2011年对十堰市行政服务中心和地税局的调查中,记录和收集了实践。实证结果表明,网络渠道、移动渠道和电子服务站是主要的数字渠道,而传统渠道可以作为数字渠道的补充,缩小数字鸿沟。此外,持续的跨渠道和跨机构的协调可以进一步促进可持续的电子政务。
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Promoting sustainable e-government with multichannel service delivery: A case study
Sustainable e-government implies a synthesis of social equity, social inclusion, bridging the digital-divide and e-participation. Upon that, it is necessary to provide multiple channels for extending service delivery to the masses, particularly vulnerable groups in rural areas. The main purpose of this paper is to explore the operation and usage of multi-channel service delivery from local governments of China. Practices were recorded and collected during an investigation on the Municipal Administrative Service-center and Local Taxation Bureau of the Shiyan City in 2011. Empirical results show that web channels, mobile-based channels and e-service kiosks are primary digital channels been adopted, while the traditional channels can be supplements to digital ones in narrowing the digital divide. In addition, ongoing coordination across channels and agency boundaries can be further promotion of the sustainable e-government.
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