The impact of corporate ethics on the quality of services provided by hospitality industry enterprises

The article deals with topical issues related to the introduction of standards of professional ethics at hospitality enterprises, which will improve the quality of service and, accordingly, profitability. A separate emphasis is placed on the problems faced by managers of hotel and restaurant organizations in the process of implementing ethical standards in a multicultural environment. The key components of the Code of Standards of Conduct that affect the quality of services provided are also identified. All employees engaged in the hospitality industry, without exception, must adhere to them.