Facilitating Organizational Change With Knowledge Management

This chapter will describe methodologies and strategies that can help knowledge management, business development, and other change-making professionals drive organizational change leveraging a knowledge management approach. It describes an end-to-end methodology to drive change with a combination of knowledge management methods. The methodology is structured in five steps: setting up transformation teams, discovering in-house knowledge, creating internal capabilities, facilitating experimental execution, and impact evaluation. Issues discussed in the literature review include the nature of organizational change, why organizations change and how, the need for innovation, why organizations resist change, and how knowledge management facilitates organizational change.