新服务开发的成功因素:管理角度

2010 IEEE International Conference on Industrial Engineering and Engineering Management Pub Date : 2010-12-23 DOI:10.1109/IEEM.2010.5674653

D. Jin, K. Chai, K. Tan

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引用次数: 5

摘要

识别NSD成功的关键因素一直是NSD研究的热点。然而，NSD成功因素研究更多的是描述性的，而不是指导性的。从管理的角度来看，我们得出结论，迄今为止确定的大多数NSD成功因素实际上与四个管理过程有关:NSD战略管理、NSD过程管理、NSD知识管理和客户参与。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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New service development success factors: A managerial perspective

Identifying key NSD success factors has long been a hot NSD research topic. However, NSD success factor studies are more descriptive than instructional. From a managerial perspective, we conclude that most NSD success factors identified so far actually relate to four management processes: NSD strategy management, NSD process management, NSD knowledge management, and customer involvement.

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2010 IEEE International Conference on Industrial Engineering and Engineering Management

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