Amanda Prayoga, Tezar Arianto
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摘要

本研究拟探讨品牌资产、品牌信任及品牌偏好对班古鲁Bencoolen Indah Mall三秒顾客忠诚度的影响。本研究中使用的人群是Bengkulu Bencoolen Indah Mall的三秒顾客。使用的测试数量超过75个答复者。收集到的信息利用经典假设检验技术、多元线性回归分析技术、决定系数分析(R2)、部分检验(t检验)、同时检验(f检验)进行处理。本研究结果显示,品牌资产变量从某种程度上从根本上影响顾客忠诚变量,品牌信任本质上影响顾客忠诚变量,品牌偏好共同影响顾客忠诚变量。而品牌资产测试、品牌信任和品牌偏好对三秒顾客忠诚度的影响。除了有复发情况外,品牌资产、品牌信任和品牌偏好因素也会影响Bencoolen Indah Mall Bengkulu的三秒顾客忠诚度。此外,最主要的因素与最大的复发系数尊重是品牌信任变量。关键词:品牌资产、品牌信任、品牌偏好与顾客忠诚。
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PENGARUH BRAND EQUITY, BRAND TRUST DAN BRAND PREFERENCE TERHADAP LOYALITAS PELANGGAN THREE SECOND DI BENCOOLEN INDAH MALL BENGKULU
This study plans to decide the impact of Brand Equity, Brand Trust and Brand Preference on Three Second Customer Loyalty at Bencoolen Indah Mall Bengkulu. The populace utilized in this examination is Three Second Customers at Bencoolen Indah Mall Bengkulu. the quantity of tests utilized upwards of 75 respondents. The information that has been gathered is handled utilizing the Classical Assumption Test Technique, Multiple Linear Regression Analysis Technique, Coefficient of Determination Analysis (R2), and Partial Test (t-test), Simultaneous Test (F-test).The consequences of this study show that somewhat the Brand Equity variable fundamentally affects the Customer Loyalty variable, Brand Trust essentially affects the Customer Loyalty variable and Brand Preference altogether affects the Customer Loyalty variable. While the f Brand Equity Test, Brand Trust and Brand Preference impact Three Second Customer Loyalty at Bencoolen Indah Mall Bengkulu. As well as having a relapse condition together, the Brand Equity, Brand Trust and Brand Preference factors add to impacting Three Second Customer Loyalty at Bencoolen Indah Mall Bengkulu. Also, the most predominant element with the biggest relapse coefficient esteem is the Brand Trust variable. Keywords: Brand Equity, Brand Trust, Brand Preference and Customer Loyalty.
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