{"title":"语音界面提示设计:来自该领域的经验教训","authors":"Jerome White, Mayuri Duggirala","doi":"10.1145/2737856.2737861","DOIUrl":null,"url":null,"abstract":"Designers of IVR systems often shy away from using speech prompts; preferring, where they can, to use keypad input. Part of the reason is that speech processing is expensive and often error prone. This work attempts to address this problem by offering guidelines for prompt design based on field experiments. It is shown, specifically, that accuracy can be influenced by prompt examples, depending on the nature of the information requested.","PeriodicalId":210700,"journal":{"name":"Proceedings of the Seventh International Conference on Information and Communication Technologies and Development","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2015-05-15","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Speech-interface prompt design: lessons from the field\",\"authors\":\"Jerome White, Mayuri Duggirala\",\"doi\":\"10.1145/2737856.2737861\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Designers of IVR systems often shy away from using speech prompts; preferring, where they can, to use keypad input. Part of the reason is that speech processing is expensive and often error prone. This work attempts to address this problem by offering guidelines for prompt design based on field experiments. It is shown, specifically, that accuracy can be influenced by prompt examples, depending on the nature of the information requested.\",\"PeriodicalId\":210700,\"journal\":{\"name\":\"Proceedings of the Seventh International Conference on Information and Communication Technologies and Development\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2015-05-15\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the Seventh International Conference on Information and Communication Technologies and Development\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/2737856.2737861\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the Seventh International Conference on Information and Communication Technologies and Development","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2737856.2737861","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Speech-interface prompt design: lessons from the field
Designers of IVR systems often shy away from using speech prompts; preferring, where they can, to use keypad input. Part of the reason is that speech processing is expensive and often error prone. This work attempts to address this problem by offering guidelines for prompt design based on field experiments. It is shown, specifically, that accuracy can be influenced by prompt examples, depending on the nature of the information requested.