Simulation and analysis of staff scheduling in hospitality management

the aims of this study is to analyze staff scheduling in the Hotel X in Kuwait, as well as, reducing waiting time in queue and developing effective customer service through finding the optimal employees schedule without hiring new staff. The study will be approached by building a simulation model using Arena in order to optimize employees scheduling within reception and housekeeping department during high season. The paper contains a general background of the simulation through literature review. Moreover, creating a simulation model for reception and housekeeping department by using Arena in order to find the optimal staff schedule which decreases the visitors' waiting time.