Older Adults' Use of a Novel Communication System: Client Goals versus Participant Experiences

This paper reports on the outcomes of a collaborative industry project which designed and deployed a novel communication systems for older adults. We outline a gap between the goals of our industry partner and the needs and experiences of our participants. We highlight the need to carefully consider the location of set-up, the training needs of older people, and any existing social support networks and technological systems already in use, while ultimately recognising the emotional connections of older people. These contextual factors influence individual older adults' acceptance, use and adoption of novel technologies such as the one presented in this paper.