研究顾客满意度与信任和病人重返医疗中心之间的关系(伊玛目礼萨医院的伊拉克健康游客)

Alireza Abdoli, P. Bahmani
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引用次数: 1

摘要

目的:这项研究的人口管理人员和专家在研究时活跃在伊朗的汽车230例患者。专家对问卷的内容效度进行了学术界和产业界的确认,得到信度,Cronbach’s alpha系数得到了Cronbach’s alpha信度86/0。研究方法:本研究的分析方法将改变供应链管理中的知识战略管理,通过使用SWOT绿色和模糊TOPSIS方法等模型和方法,我们发现,这是一种解决冲突和指导管理者找到最佳方法的有用方法。事实上,传统的供应链战略在当今以经济压力加大和环境责任代表股东为特征的供应链环境下,并不能正常工作。结果:本研究的目的是加强或修改绿色供应链战略的适当途径,基于环境,经济和社会的供应链战略。结论:在使用描述性统计数据进行数据分析后,对于该公司的ST (Aggressive)战略而言,谨慎的增长战略或在伊朗董事Khodro的参与下酌情和选择性地发展是最佳策略。
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Study the relationship between customer satisfaction and trust and return to medical centers by patients (Iraqi health tourists at Imam Reza hospital)
Objective: The population of this research managers and experts are active in Iran's automotive vehicle at the time of the study were 230 patients. Experts confirmed the content validity of the questionnaire academia and industry, to get the reliability, Cronbach's alpha coefficient has been obtained Cronbach's alpha reliability 86/0. Methodology: The method of analysis in this study will change the strategic management of knowledge in supply chain management by using models and methods such as SWOT green and fuzzy TOPSIS method, as a useful way to resolve conflicts and guiding managers to find the best way, we find. In fact, the traditional strategy of today's supply chain environment characterized by increased economic pressure and environmental responsibility on behalf of shareholders, not to work properly. Results: The aim of this study is the proper approach in order to intensify or modify a green supply chain strategy, supply chain strategies based on environmental, economic and social. Conclusion: After data analysis using descriptive statistics were the best strategy for the company's strategy ST (Aggressive) that prudent growth strategies or development with the participation of Iranian director Khodro discretionary and selective suggested.
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