调解员交往行为中的当事人加入禁忌

A. Kinderkneht
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引用次数: 0

摘要

本文试图对专业语言人格交际行为中的禁忌进行描述和论证。在冲突/纠纷中作为中立调解人的调解人的交际禁忌被考虑。注意与调解员在谈判过程中加入各方有关的禁令。由于不可能直接观察调解员的沟通行为与调解中的保密原则有关,因此选择了研究方法和材料:对公开调解资源的语言语用和话语分析、参与式观察和与调解员的专业内沟通。本文考察了调解中立性原则的实施情况,并界定了调解员沟通行为的价值准则——与当事人不结盟。有一些禁忌将加入描述为调解人交际行为的严格禁忌:言语(语言和演讲)禁止,主题和非言语(声音,模仿和手势)禁止,时空和组织禁止。各方的参与对调解的进程和结果有重大影响。调解员的偏袒和情感介入会导致双方失去信心,从而导致谈判的结束。调解人交际行为的高度忌讳性要求这一交际专业的专家具备自我反省和自我控制的能力。
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Joining the Parties as a Taboo in the Mediator’s Communicative Behavior
The article is devoted to the description and justification of prohibitions in the communicative behavior of a professional linguistic personality. The communicative taboos of a mediator as a neutral mediator in a conflict/dispute are considered. Attention is paid to the prohibitions associated with the mediator joining the parties in the negotiation process. The impossibility of direct observation of the mediator's communicative behavior in connection with the principle of confidentiality in mediation led to the choice of research methods and material: linguopragmatic and discourse analysis of open mediation sources, participant observation and intraprofessional communication with mediators. The author examines the implementation of the principle of neutrality in mediation and defines the value guideline of the mediator's communicative behavior – non-alignment with the parties. There are prohibitions that characterize joining as a strict taboo of the mediator's communicative behavior: verbal (language and speech) prohibitions, thematic and non-verbal (sound, mimic and gesture) prohibitions, spatial-temporal and organizational prohibitions. It is noted that joining the parties significantly affects the process and results of mediation. The mediator's partiality and emotional involvement can lead to the loss of confidence of the parties and to the end of negotiations. The high taboo nature of the mediator's communicative behavior requires from the specialist of this communicative profession the ability of self-reflection and self-control.
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