感知风险对在线机票购买意愿的影响

L. Kim, Dong Jin Kim, Jerrold K. Leong
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引用次数: 116

摘要

摘要本研究考察了感知风险对在线机票购买意愿的影响。采用7种感知风险来衡量顾客在网上购买机票时的感知风险。结果显示,7个风险维度与顾客购买意愿呈显著正相关,与顾客购买意愿呈显著负相关。此外,多元回归分析结果显示,六个感知风险维度显著影响顾客在线购买机票的意愿。
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The Effect of Perceived Risk on Purchase Intention in Purchasing Airline Tickets Online
ABSTRACT This study examined the effect of perceived risk on purchase intention in online airline ticket purchases. Seven types of perceived risk were used to measure customer's perceived risk in online airline ticket purchases. The results revealed that the seven risk dimensions were positively correlated with one another, whereas they were negatively correlated with customer's purchase intention. In addition, the results of multiple regression analysis showed that the six perceived risk dimensions significantly affected customer's willingness to purchase airline tickets online.
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