消费者线下移动支付的影响因素研究

Jingming Zhang
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引用次数: 0

摘要

随着信息技术与金融服务的不断融合,互联网支付在金融体系中的地位逐年提升,对其接受行为的研究也逐渐受到社会各界的关注。在“互联网”的背景下,网络技术的发展使得移动支付也被消费者考虑纳入线下支付。本文在前人研究的基础上,分析总结了影响消费者选择线下移动支付的10个因素。以学生和上班族为例,采用技术接受模型对假设进行验证和分析。研究结果表明,感知风险不存在消费者感知有用性、感知风险、主观规范性问题、感知易用性问题、消费者创新问题、使用意愿问题和心流体验问题。使用行为、自我形象、自我效能等问题对使用意愿有正向影响。对研究结果进行了分析,并提出了相应的建议。
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Research on Factors Affecting Consumers' Offline Mobile Payment
With the continuous integration of information technology and financial services, the status of Internet payment in the financial system has been increasing year by year, and the research on its acceptance behavior has gradually attracted attention from all walks of life. In the context of the "Internet", the development of network technology has made mobile payments also considered by consumers to be included in offline payments. On the basis of previous studies, the paper analyzes and summarizes 10 factors influencing consumers' choice of offline mobile payment. Taking students and office workers as examples, the technology acceptance model is used to verify and analyze hypotheses. The results of the study show that perceived risk does not have consumer perceived usefulness, perceived risk, subjective normative questions, perceived ease of use, questions about consumer innovation, willingness to use, and experience of heart flow. Questions such as questions about the use behavior, questions about self-image, and questions about self-efficacy have a positive effect on the willingness to use. The results of the study were analyzed and corresponding recommendations were made.
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