越南航空工业的隐性知识共享和个人工作绩效

Sơn Đoàn Bảo
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摘要

本研究的目的是在个人动机和社会情境因素(社会地位、互惠性和社会资本)的激励作用下,构建航空企业隐性知识共享与个体绩效关系的理论模型。基于369名在胡志明市航空公司工作的空姐的服务数据,通过结构方程模型(SEM)验证了研究假设。研究发现,社会地位、互惠性和社会资本等因素对隐性知识共享均有正向影响。此外,隐性知识共享和社会资本对个体工作绩效也有促进作用。本文对航空公司管理者激发隐性知识共享,提高员工绩效具有一定的启示意义
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Tacit knowledge sharing and individual work performance in the Viet Nam aviation industry
  This study aims to develop a theoretical model of the relationship between tacit knowledge sharing and individual performance in the aviation industry with the motivating role of personal motivation and social contextual factor, includes social status, reciprocity and social capital. The research hypotheses are verified by a structural equation modeling (SEM) based on servey data  from 369 respondents who are flight attendants working in aviation companies in Ho Chi Minh City. Findings revealed that all factors such as social status, reciprocity and social capital have positively impacted on tacit knowledge sharing. In addition, tacit knowledge sharing and social capital are found to enhance individual work performance. This paper offers some implications to managers in the airlines that stimulate tacit knowledge sharing and enhance employees’ performance
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