物流一致性的模糊QFD评价

Eszter Sós, P. Földesi
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引用次数: 1

摘要

实现购买者的合规性是我们这个时代企业面临的重大挑战之一。所有产品都是与相关的物流服务一起销售的,因此,为了满足物流战略的目标,合理设计公司的物流环境是很重要的。在本文中,我们提出了模糊系统和质量功能展开(QFD)技术的组合应用,这些技术已经在许多领域有效地用于研究子过程。一般情况下,输入值都是以模糊数的形式确定的,本文采用模糊值对输入值进行评价。此外,我们制定了一套系统,以检查特定策略工具和目标之间的兼容性,以及特定元素对客户和服务提供者的有用性。利用新的方法分析,我们开发了一种模糊QFD评估方法,我们可以通过比较不同的选择和替代解决方案来检查基于客户需求的物流过程和技术参数的一致性。分析揭示了物流战略的内部一致性,从而澄清了公司所定义的目标是否可以通过可用的、计划好的工具来实现。
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Fuzzy QFD assessment of logistics coherence
Accomplishing purchaser compliance is one of the significant corporate challenges of our time. All products are sold together with the associated logistics service, so it is important that the logistics environment of a company is properly designed in order to meet the objectives of the logistics strategy. In this paper, we present the combined application of Fuzzy system and Quality Function Deployment (QFD) techniques, which are already used effectively in many areas to study sub-processes. Generally, input values are determined as a fuzzy number, in this paper we use fuzzy to evaluate the values. In addition, we have developed a system to examine the compatibility of specific strategic tools and objectives with each other and the usefulness of specific elements for both the customer and the service provider. Using the new approach analysis, we developed a Fuzzy QFD assessment method, we can examine the coherence of logistics processes and technological parameters based on customer needs by comparing different options and alternative solutions. The analysis sheds light on the internal coherence of logistics strategies, thereby clarifying whether the aims that the company has defined can be achieved with the available, planned tools.
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