营销组合对印度密鲁特市超市消费者购买行为的影响

Babar Mushtaq, S. A. Salar
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引用次数: 0

摘要

本研究的目的是调查营销组合要素对密鲁特市超市消费者购买行为的影响。来自150名参与者在5家超市购物的经验证据验证了理论模型,表明营销组合变量与消费者购买行为之间存在显著的正相关关系。考察的因素或营销组合要素包括产品、价格、购物便利性、促销、商店氛围和人员。采用描述性统计方法对数据进行分析,比较均值分析(即单因素方差分析)和其他分析(即相关分析和多元线性回归)。结果表明,人员因素、促销因素和价格因素对消费者购买决策的影响最大,其次是购物便利、商店氛围和产品。本研究的发现还表明,不同年龄段、教育背景和收入水平的超市产品消费者在产品、购物便利、促销、价格、店内氛围和人员等方面存在显著差异。这些发现有助于与零售营销相关的文献,并具有为超市带来客流量和增加销售额的营销含义。超市应该建立一个舒适的购买氛围,起草更有影响力和信息丰富的促销,对员工进行最新的培训,在决定商店选址时应该考虑竞争程度,交通便利,停车位的可用性,便利性和开放时间长,应该保持正确的定价决策,携带丰富的产品使他们成为超级专家。
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The Impact of Marketing Mix on Consumers’ Buying Behavior in Supermarkets of Meerut City, India
The purpose of this study is to investigate the impact of marketing mix elements on consumer buying behavior of supermarket consumers in Meerut city. Empirical evidence from 150 participants shopping at five supermarkets validates a theoretical model, indicating a significant positive relationship between marketing mix variables and consumer purchasing behavior. Factors or the marketing mix elements examined are product, price, shopping convenience, promotion, store atmosphere and personnel. Data was analyzed using descriptive statistics, comparing mean analysis  (i.e. one-way ANOVA) and other analysis (correlation and multiple linear regression)  Results reveal that personnel, promotion and price factors exerts greatest influence on  consumer buying decision, followed by shopping convenience, store atmosphere, and product  respectively. The finding of the study also shows that there is a significant difference between supermarkets product consumers who belongs to different age group, educational background and Income level with regard to product, shopping convenience, promotion, price and store atmosphere and personnel. These findings contribute to the literature relating to retail marketing and have marketing implications for bringing traffic into supermarkets and increasing sales. Supermarkets should set up a comfortable buying  atmosphere, drafting more influencing and informative promotion, give up to date training to  their employees, should consider level of competition, access to transportation, availability  of parking, easy accessibility and long opening hours while making store location decision,  should maintain the right pricing decision and carrying deep assortment of products lead  them to become super specialist.
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