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Does Brand Image Matters in Developing Long-Term Relationship in Mobile Financial Service Industry? 品牌形象对移动金融服务业发展长期关系重要吗?
Pub Date : 2024-03-20 DOI: 10.48185/sebr.v5i1.1069
Rajesh Kumar Saha, Md. Borak Ali
In the current highly competitive mobile financial service market, all organizations must establish long-term relationships with their clients and achieve the highest level of loyalty. Despite many studies, maintaining long-term relationships remains a formidable challenge. This study investigates how brand image moderates the association between relationship quality and brand loyalty. A theoretical framework was established, and structural equation modeling was utilized to examine the relationships. Data was collected from 257 respondents from 6 upazilas using systematic random sampling. The data was analyzed using SmartPLS-based structural equation modeling. The findings indicated a notable connection among trust, commitment, and brand loyalty. The results indicated that brand image moderates the impact of satisfaction and communication on brand loyalty. Lastly, brand image has a positive but insignificant moderating impact on security to brand loyalty association. These outcomes have both theoretical and practical consequences.
在当前竞争激烈的移动金融服务市场中,所有组织都必须与客户建立长期关系,并获得最高的忠诚度。尽管有许多研究,但维持长期关系仍然是一项艰巨的挑战。本研究探讨了品牌形象如何调节关系质量与品牌忠诚度之间的关联。研究建立了一个理论框架,并利用结构方程模型来检验两者之间的关系。研究采用系统随机抽样的方法,从 6 个乡镇的 257 名受访者中收集了数据。数据采用基于 SmartPLS 的结构方程模型进行分析。研究结果表明,信任、承诺和品牌忠诚度之间存在明显联系。结果表明,品牌形象调节了满意度和沟通对品牌忠诚度的影响。最后,品牌形象对安全感与品牌忠诚度之间的关联具有积极但不显著的调节作用。这些结果具有理论和实践意义。
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引用次数: 0
Total Quality as an Effective Tool for Achieving Customer Satisfaction, Patronage, Productivity Gains and Sustainability in Organizations 全面质量是实现客户满意、赞助、生产率提高和组织可持续性的有效工具
Pub Date : 2023-12-29 DOI: 10.48185/sebr.v4i2.893
Kabiru Abdulkadir
This study examines the influence of Total Quality Management (TQM) on customer satisfaction, patronage, productivity gains and sustainability in organizations. The study collects data from relevant materials through the application of library research design. The study found that managers didn’t pay the required attention on issues really happening in the organizations, despite the existence of improvement programs and principles. Hence, real time improvements with corrective measures are not present in the process of enhancing organizations’ overall quality. The study points out that lack of commitment from any particular group is a serious challenge to quality management. Especially, when this comes from the management who are in the control of the tasks, and it can be a major barrier to the successful implementation of TQM. Quality management programs have failed because they were not consistent and regularly. To achieve a holistic implementation of quality management requires a cultural change in the way tasks are conducted in organizations. However, the study recommends that managers should take corrective measures that would focus on the issues really happening in organizations. They should also consider total quality management tasks to be a continue process, rather than a periodic process. This demands for total cultural change in the way and manner activities are planned and executed in organizations.
本研究探讨了全面质量管理(TQM)对客户满意度、客流量、生产率提高和组织可持续性的影响。研究通过应用图书馆研究设计从相关资料中收集数据。研究发现,尽管存在改进计划和原则,但管理者并没有对组织中真正发生的问题给予必要的关注。因此,在提高组织整体质量的过程中,没有采取纠正措施进行实时改进。研究指出,缺乏任何特定群体的承诺都是质量管理面临的严峻挑战。尤其是当缺乏承诺的情况出现在控制任务的管理层时,就会成为成功实施全面质量管理的主要障碍。质量管理计划之所以失败,是因为它们缺乏一致性和规律性。要全面实施质量管理,就必须改变组织中执行任务的文化。不过,研究建议管理人员应采取纠正措施,重点关注组织中真正发生的问题。他们还应将全面质量管理任务视为一个持续的过程,而不是一个定期的过程。这就要求对组织中计划和执行活动的方式方法进行全面的文化变革。
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引用次数: 0
Herding Behavior in Stock Market: An Empirical Study of Energy Sector of BRICS Nations 股票市场羊群行为:金砖国家能源行业的实证研究
Pub Date : 2023-07-24 DOI: 10.48185/sebr.v4i1.777
Heavendeep Singh, Dhanraj Sharma
This paper attempts to study the herding behaviour of Energy sector stocks toward the Market & equal-weighted average portfolio of the sector of BRICS. This study uses Closing price data from January 1st 2017 to December 31st 2022, of all fossil fuel companies from the energy sector of BRICS for those data was available. Those Companies were removed from a sample which was listed during the study period or delisted at any time during the study period. Nine companies selected from Brazil, 11 from Russia, one from India, 33 from China & 3 from South Africa are taken as a sample in this study. CSAD by Chang et al. (2000) & CSSD by Christie and Huang (1995) methodology for analysis of the herding behaviour is used in this study. The results show the herding behaviour during the study period in some countries of BRICS using the CSSD method & CSAD. Mostly found in China.
本文试图研究能源板块股票对市场的羊群行为&金砖国家板块的等加权平均投资组合。本研究使用金砖国家能源部门所有化石燃料公司2017年1月1日至2022年12月31日的收盘价数据,因为这些数据是可用的。这些公司在研究期间被从样本中除名,或在研究期间的任何时间被除名。本研究选取了巴西9家公司、俄罗斯11家公司、印度1家公司、中国33家公司和南非3家公司作为样本。本研究采用Chang et al.(2000)的CSAD和Christie and Huang(1995)的CSSD放牧行为分析方法。利用CSSD方法和CSAD方法对金砖国家部分国家的放牧行为进行了研究。主要在中国发现。
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引用次数: 0
Does Stock Market React to Terrorist Attack? An Evidence from 9/11 Attack Using Event Study 股市对恐怖袭击有何反应?基于事件研究的9/11袭击证据
Pub Date : 2023-07-07 DOI: 10.48185/sebr.v4i1.778
Dhanraj Sharma, Ruchita Verma, Murad Al- Bukari
The global economy and financial markets around the world are said to be adversely affected by the terrorist attack of 11 September 2001. The present study empirically evaluates the impacts of terrorist attacks on the top 20 stock market indices of the world. The Event study approach is used to conclude that there is a significant impact of the terrorist attack on stock indices of the selected countries, as the following stock market indices showed an adverse abnormal return on the day of the event namely, New York Stock Exchange, NASDAQ, Shenzhen Stock Exchange, National Stock Exchange of India, Frankfurt Stock Exchange, Bombay Stock Exchange, Euronext Paris Exchange, Johannesburg stock exchange and Euronext Brussels. While the rest of the selected stock markets showed a positive abnormal return on the event date. In the following days of the event, the Stock exchange in China showed a negative abnormal CAR for 80 days, while stock exchanges in India showed a negative abnormal CAR in the 20 days following the event. Most of the stock exchanges were not much affected by the event, even if there was an effect it didn’t last long, as the abnormal return was positive after a while. 
据说,2001年9月11日的恐怖袭击对全球经济和金融市场产生了不利影响。本文实证评估了恐怖袭击对全球前20大股票市场指数的影响。通过事件研究方法得出恐怖袭击事件对所选国家股票指数有显著影响的结论,在事件发生当天,纽约证券交易所、纳斯达克、深圳证券交易所、印度国家证券交易所、法兰克福证券交易所、孟买证券交易所、巴黎泛欧交易所、约翰内斯堡证券交易所和布鲁塞尔泛欧交易所的股票指数出现了不利的异常回报。而其余选定的股票市场在事件当日显示为正的异常回报。在事件发生后的几天里,中国证券交易所在80天内出现了负异常CAR,而印度证券交易所在事件发生后的20天内出现了负异常CAR。大多数证券交易所没有受到太大的影响,即使有影响也不会持续太久,因为异常回报在一段时间后是正的。
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引用次数: 0
Social entrepreneurship: laying the foundations of a nascent paradigm 社会企业家精神:为新生范式奠定基础
Pub Date : 2023-06-06 DOI: 10.48185/sebr.v4i1.750
Marwane EL HALAISSI
Social entrepreneurship was imperative in the economic and political spheres since the 1980s, thanks to the efforts of powerful foundations such as Ashoka or the Grameen Bank, which aroused the interest of the scientific community in this phenomenon. Since the 1990s several research works concerning social entrepreneurship were born, giving birth to several definitions, conceptions, and theoretical readings, going from economics to anthropology. Nevertheless, the researchers were not able to develop a standardized theory, so leaving the field open for various interpretations of various disciplines made social entrepreneurship a metapragmatic field. The purpose of this article is to highlight the theoretical foundations of social entrepreneurship through a comparative approach. We first tried to entrench social entrepreneurship in time, after we had characterized it by the key concepts that make up the readings of the phenomenon," said we do not claim completeness our main goal is to find conceptual models allowing researchers to decipher the practices of social entrepreneurship in its different forms of socio-economic expression in different contexts, something that was achieved by our proposal of a sketch on the four conceptual pillars of social entrepreneurship.
自20世纪80年代以来,由于Ashoka或Grameen银行等强大基金会的努力,社会企业家精神在经济和政治领域势在必行,这引起了科学界对这一现象的兴趣。自20世纪90年代以来,一些关于社会企业家精神的研究工作诞生了,产生了从经济学到人类学的几种定义、概念和理论读物。然而,研究人员无法发展出一个标准化的理论,因此给这个领域留下了各种学科的各种解释,使得社会企业家精神成为一个元语用领域。本文的目的是通过比较的方法来突出社会企业家精神的理论基础。我们第一次试图巩固社会企业家,之后我们有特点的关键概念组成的阅读现象,“说我们不要求完整性的主要目标是找到概念模型允许研究人员解读社会企业家的实践在其不同形式的社会表达在不同的上下文中,是通过我们的建议四个概念草图的社会企业家精神的支柱。
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引用次数: 0
Russian-Ukrainian War and its Economic Implications on the Prices of Strategic Commodities. 俄乌战争及其对战略商品价格的经济影响。
Pub Date : 2023-03-31 DOI: 10.48185/sebr.v3i2.738
Mohammed Zaid, Mohammed Farooque Khan
Russia–Ukraine war has increased systemic vulnerabilities of the global economy. Therefore, the purpose of this study is to identify the economic implications of the Russian-Ukrainian war (2022) on the global prices of strategic commodities. Strategic commodities were divided into three main types: energy commodities, food commodities, and mining commodities. According to World Bank reports, the monthly data of commodities prices from M05/2021 to M05/2022 has been used. In addition, a comparative analysis approach was used to compare the prices of commodities before and after the war. The study concluded that the Russian-Ukrainian war had a negative impact on the prices of energy commodities, especially crude oil, natural gas and coal. The results indicated that the Russian-Ukrainian war negatively affected the prices of food commodities such as wheat, maize and oil. The study found that some mining commodities such as aluminium, nickel and zinc were negatively affected by the war.
俄乌战争增加了全球经济的系统性脆弱性。因此,本研究的目的是确定俄罗斯-乌克兰战争(2022年)对全球战略商品价格的经济影响。战略商品主要分为三类:能源商品、粮食商品和矿产商品。根据世界银行报告,使用的是2021年5月至2022年5月的大宗商品价格月度数据。此外,还采用比较分析法对战前和战后的商品价格进行了比较。该研究得出的结论是,俄乌战争对能源商品的价格产生了负面影响,尤其是原油、天然气和煤炭。结果表明,俄乌战争对小麦、玉米和石油等粮食商品的价格产生了负面影响。研究发现,一些矿产商品,如铝、镍和锌,受到了战争的负面影响。
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引用次数: 0
Non-Performing Loans Effects on Profitability and Lending Behavior of Commercial Banks: Evidence from Yemeni Commercial Banks Sector 不良贷款对商业银行盈利能力和贷款行为的影响:来自也门商业银行部门的证据
Pub Date : 2023-03-31 DOI: 10.48185/sebr.v3i2.737
M. Zaid, Mohammed Farooque Khan
This study aimed to examine the effects of non-performing loans on the profitability and lending behavior of commercial banks in Yemen. The study used a descriptive-analytical approach. The data of the study were obtained from the annual financial reports (2010 -2018) of 6 commercial banks operating in Yemen. A panel data model was used in this study. The independent variable of the study was non-performing loans as measured by non-performing loans to total loans and advances ratio (NPLS) while the dependent variables of the study were profitability (ROA and ROE) and lending behavior as measured by loans and advances growth (LAG) of the commercial banks in Yemen. To test the hypotheses of the study, regression analysis was used. The results of the study showed that there is a positive and significant effect of the non-performing loans ratio (NPLs) on the return on equity (ROE) of commercial banks in Yemen. Whereas the study found no effect of (NPLs) on the return on assets (ROA) and loans and advances growth (LAG) of commercial banks in Yemen.
本研究旨在探讨不良贷款对也门商业银行盈利能力和贷款行为的影响。该研究采用了描述性分析方法。该研究的数据来自也门6家商业银行的年度财务报告(2010 -2018年)。本研究采用面板数据模型。本研究的自变量为不良贷款,以不良贷款与总贷款和预付款比率(NPLS)衡量,而研究的因变量为也门商业银行的盈利能力(ROA和ROE)和贷款行为,以贷款和预付款增长(LAG)衡量。为了检验本研究的假设,我们采用回归分析。研究结果表明,不良贷款率(NPLs)对也门商业银行的净资产收益率(ROE)存在显著的正向影响。然而,研究发现(不良贷款)对也门商业银行的资产回报率(ROA)和贷款和预付款增长(LAG)没有影响。
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引用次数: 0
Transformational Leadership Effect on Organizational Performance in Ethiopia Public Sector: Systematic Literature Review 埃塞俄比亚公共部门变革型领导对组织绩效的影响:系统文献综述
Pub Date : 2023-03-31 DOI: 10.48185/sebr.v4i1.745
Shashi Kant
The knowledge on constructivism in the style of transformational leadership as it pertains to organizational performance was thoroughly reviewed to produce the current study. It studies the function of transforming leadership and investigates a number of problems that may arise in organizations under such circumstances. A systematic review and subsequent thematic content analysis of the literature, including findings from existing literature and research papers that have been published, is used to establish the theoretical underpinnings. They were thoroughly reviewed, and the best materials that matched them were then carefully picked out and included in order to achieve a conclusion. The outcome highlights the need for managers to use a transformational leadership style to put into practice cutting-edge tactics for employee empowerment so they can navigate the environment of rapid change and perform to their full potential. A conceptual qualitative framework based on PRISMA was constructed and advised for functionalism of personalized transformational leadership style to involve stakeholders in amicably avoiding recalcitrance. Forest Plot and Funnel Plot was used to check the combined effect size and publication bias. This strategy can assist transformational leadership managers in identifying opportunities during this crisis and assisting them in drawing important conclusions about how to address problems and foster a healthy culture. This paradigm can assist a transformational leader in managing stakeholders' expectations and benefit both academics and practitioners by working collaboratively to solve anticipated challenges. Limitations include bias risks such selective result reporting, inadequate blinding, attrition bias, and selection bias. Research novelty was a fresh idea that might provide new knowledge or add to the body of knowledge currently in existence.
在变革型领导风格的建构主义知识,因为它涉及到组织绩效被彻底审查,以产生当前的研究。它研究了转变领导的功能,并调查了在这种情况下组织中可能出现的一些问题。系统回顾和随后对文献的专题内容分析,包括现有文献和已发表的研究论文的发现,用于建立理论基础。他们经过彻底的审查,然后仔细挑选出与他们相匹配的最佳材料,并纳入其中,以得出结论。研究结果表明,管理者需要采用变革型领导风格,将赋予员工权力的前沿策略付诸实践,这样他们才能在快速变化的环境中游刃有余地,充分发挥自己的潜力。构建了基于PRISMA的概念性质的框架,并建议个性化变革型领导风格的功能主义使利益相关者友好地避免抗拒。采用森林图和漏斗图检验综合效应大小和发表偏倚。这一战略可以帮助变革型领导管理者在这场危机中发现机会,并帮助他们就如何解决问题和培养健康的文化得出重要结论。这种模式可以帮助变革型领导者管理利益相关者的期望,并通过合作解决预期的挑战,使学术界和实践者都受益。局限性包括偏倚风险,如选择性结果报告、不充分的盲法、损耗偏倚和选择偏倚。研究新颖性是一种可能提供新知识或增加现有知识体系的新想法。
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引用次数: 0
Management of Change and its Impact on Productivity: A Case in Point 变更管理及其对生产力的影响:一个恰当的案例
Pub Date : 2023-03-31 DOI: 10.48185/sebr.v3i2.404
D. Dwivedi
Today change has turned out to be an essential element of everyone’s lives and for business existence as well. Most of the organizations with the necessity of change in their day-to-day operations have different ideas on change. The main focus of the paper is to understand the effect of change and its management in the achievement of business goals.  Moreover, the study aims to throw light on the prime concepts & various applications of change management with the help of the various change models on employee’s productivity. The effort to bring about change may face retaliations so businesses should incorporate means to curtail the resistance level and promote an even shift of change. Top level management have huge role to play in executing the change and they serve as a role model to successfully handle the change. With respect to implement an unbeaten change initiative, management and businesses must make sure that any prior plan for change must be associated with the company’s objectives as witnessed by many literatures in this current study certifying the relationship between change, change management and the accomplishment of corporate objectives. This present paper has been designed to analyze and to assess the effect of change management on worker’s productivity and the adverse effect of resistance to change by examining the case study of Nokia. It also explores the range of models that the management could pertain to minimize resistance towards change. In the present case study of Nokia McKinsey’s 7s framework model fits well.
今天,变化已成为每个人生活和企业生存的基本要素。大多数在日常运营中需要变革的组织对变革有着不同的看法。本文的主要焦点是了解变更及其管理在实现业务目标中的作用。此外,本研究旨在通过对员工生产力的各种变革模型,阐明变革管理的主要概念和各种应用。带来变革的努力可能会面临报复,因此企业应该采取措施减少阻力水平,促进变革的平稳转变。高层管理人员在执行变更中扮演着重要的角色,他们是成功处理变更的榜样。关于实施不败的变革计划,管理层和企业必须确保任何先前的变革计划必须与公司的目标相关联,正如当前研究中许多文献所证明的那样,证明了变革、变革管理和公司目标的实现之间的关系。本文旨在分析和评估变革管理对工人生产力的影响,以及通过对诺基亚的案例研究来抵制变革的不利影响。它还探讨了管理可以将对变更的阻力最小化的模型的范围。在目前的诺基亚案例研究中,麦肯锡的7s框架模型非常适合。
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引用次数: 0
Consequence of Financial Crisis on Liquidity and Profitability of Commercial Banks in India: An Empirical Study 金融危机对印度商业银行流动性和盈利能力的影响:实证研究
Pub Date : 2023-03-31 DOI: 10.48185/sebr.v3i2.367
Mohd Shamim Ansari, S. Akhtar, Aslam Khan, Mohd Shamshad
In this paper we attempted to investigate impact of Financial Crisis on liquidity and profitability of public and private sector banks in India. Liquidity and profitability are two important parameters among many variables on which strength of banking systems depends. In order to accomplish this study, we have considered from year 2005 to 2018 and empirical evidences were drawn using descriptive statistics, correlation matrix and panel regression model. Mean ROA indicates low profitability for sample banks throughout the period of with substantial variations among banks. The result of correlation indicates that no two variables are highly correlated. ROA is negatively correlated with all the determinants except capital adequacy ratio (CAR) whereas; liquidity is positively correlated with all the determinants except efficiency and bank size. There is an insignificant positive impact of crisis on banks’ profitability and significant positive impact on liquidity. The positive association of liquidity with financial crisis indicating favorable and sound position of banks. The ownership structure indicates public banks are sound in maintaining their liquidity and private banks in earning capabilities during financial crisis.
在本文中,我们试图调查金融危机对印度公共和私营部门银行的流动性和盈利能力的影响。在银行体系实力所依赖的众多变量中,流动性和盈利能力是两个重要参数。为了完成这项研究,我们考虑了2005年至2018年,并利用描述性统计、相关矩阵和面板回归模型得出了实证证据。平均ROA表明样本银行在整个1998年期间的盈利能力较低,银行之间的差异很大。相关分析结果表明,没有两个变量是高度相关的。ROA与除资本充足率(CAR)外的所有决定因素呈负相关,而;流动性与除效率和银行规模外的所有决定因素呈正相关。危机对银行盈利能力的正向影响不显著,对流动性的正向影响显著。流动性与金融危机的正相关关系表明银行处于有利和健康的地位。股权结构表明,在金融危机中,公共银行在保持流动性方面表现良好,私人银行在盈利能力方面表现良好。
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引用次数: 0
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Studies in Economics and Business Relations
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