Evaluating Critical Success Factors for Implementation of Internet of Things (IoT) Using DEMATEL: A Case of Indonesian Automotive Company

The implementation of technology is used to support the Making Indonesia 4.0 Program in various industrial sectors in Indonesia to achieve optimization of company performance. This is in line with the Indonesian Government Program through the Ministry of Industry, namely Making Indonesia 4.0. In the Making Indonesia 4.0 Program, there are 7 leading manufacturing sectors. The automotive sector is the object of this research because automotive sector is a leading player in the export of Internal Combustion Engines (ICE) and Electrified Vehicles (EVs). The technology discussed in this research is to support the Making Indonesia 4.0 Program, namely the application of the Internet of Things (IoT) to automotive companies. This research aims to evaluate the critical success factor (CSF) of IoT implementation in automotive companies in Indonesia and obtain a relationship from each dimension that becomes an evaluation of the critical success factor (CSF) of IoT implementation in automotive companies in Indonesia. In this research, the validation stage was carried out by 5 panels of experts in Indonesia who have experience and knowledge in the field of IoT application in automotive companies. The results of the research using the DEMATEL method obtained 4 critical success factors (CSF) for IoT implementation in automotive companies in Indonesia which are dispatchers who are the top priority because they have a greater influence. The four dimensions are the Marketing Dimension, Finance Regulation, and Resources. While the other 4 dimensions, namely the Dimensions of Innovation and Ideas and Resources, Operations, People, and Management, Technology became the receiver as the last priority because it received greater influence. The results of this research can be used as a reference for the automotive industry and various other industries in conducting evaluations related to the critical success factor (CSF) of IoT implementation in companies to improve company performance.