业务人员团队合作:在美国和俄罗斯的比较调查

G. E. Zhuravlyov, S. O. Parsons, B.V. Lamakin, P. Salcedo
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引用次数: 4

摘要

本文介绍了在美国和俄罗斯为设计和开发团队合作培训方案而对作战人员进行的比较调查的结果。一些附带任务有待解决;在团队结构中插入额外的块,其必要性在比较中变得明显;操作员执行的补充(相邻)功能的确定和分析;以及更正运营团队遇到的问题列表。团队合作培训不仅应该培养经营决策的技能,还应该培养处理与主管和经理之间关系的能力,以及组织与其他店铺人员合作的能力。
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Operational personnel teamwork: comparative investigations in the USA and Russia
The results of the comparative surveys of operational personnel performed both in the USA and in Russia for design and development of teamwork training programs are presented. Some collateral tasks are to be solved; the insertion of additional blocks in the team structure the need for which became evident during comparison; the determination and analysis of supplemental (adjacent) functions performed by operators; and the correction of the list of problems encountered by operational teams. Teamwork training should develop not only the skills for operational decisions but also the ability to arrange relations with supervisors and managers and to organize cooperation with other shops' personnel.<>
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