Innovation in the Public Sector: The effectiveness of "LAPOR!" as one of the Smart City Programs in Bandung

Many cities in Indonesia try to develop and design effective strategies to create smart cities through innovation and technology. Bandung is one of the local governments in Indonesia which is known as the pioneer of smart city in Indonesia. The Bandung City Government has succeeded in developing innovative solutions to the quality of services in the public sector that are expected to be able to overcome the problems in the Bandung city so as to provide the best service to the societies effectively and efficiently, one of them by launching the application "LAPOR!". This study aims to identify society’s acceptance and the factors that influence the implementation of LAPOR! as one of the smart city programs in Bandung City with the UTAUT theory approach. The research method used is a quantitative method, with a survey approach. The sampling technique used in this research is probability sampling with random sampling technique. A total of 400 respondents participated in filling out the questionnaire. Multiple linear regressions are used to test the proposed hypothesis. Based on the test results, it can be concluded that all the hypotheses proposed in this study are proven where Performance Expectancy, Effort Expectancy, Social Influence, facilitating conditions have a significant and positive effect on the LAPOR's behavioral intention. Keywords— Bandung; innovation; LAPOR!; public sector; smart cities; UTAUT