基于BERT模型的游客情感深度情感分析

Minghong Wang, Ying Yu
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引用次数: 1

摘要

为响应巩固和扩大扶贫成果,促进乡村整体振兴的号召,本文将乡村旅游作为研究方向。在现有的农村旅游扶贫研究工作中,主要是针对整体层面提出可行性建议或针对个别地区进行单向发展分析。本文创新性地从具有真实旅游体验的用户视角对农村旅游扶贫进行了个性化分析,可以丰富旅游行为的研究内容。本文通过对BERT模型的研究、训练和应用,对携程旅游扶贫示范区游客的感受进行了深入的情感分析。实验表明,BERT模型在测试集上的准确率为86.9%。在完成情绪分类的基础上,本实验通过统计不同倾向评论中情绪词的出现频率,完成了词云的绘制,并完成了相关结果在微信小程序上的显示。游客可以通过该平台提前了解景区特色、地理位置、文化背景、优势劣势、特色等信息。
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Deep Sentiment Analysis of the Feelings Expressed by Tourists Based on BERT Model
In response to the call to consolidate and expand the success of poverty alleviation and promote the overall revitalization of the countryside, rural tourism is taken as the research direction in this paper. In the existing research work on rural areas of tourism to poverty alleviation, it is mainly to put forward feasible suggestions for the overall level or to carry out one-way developing analysis for individual areas. A personalized analysis of rural areas of tourism to poverty alleviation from the perspective of users with real travel experience is conducted innovatively in this paper, which can enrich the research content of travel behavior. Through the research, training, and application of the Bidirectional Encoder Representation from Transformer (BERT) model, a deep sentiment analysis of the feelings expressed by tourists in demonstrative areas of tourism to poverty alleviation in China via Trip.com is conducted in this paper. The experiment shows that the accuracy of the BERT model on the test set is 86.9%. Based on completing the sentiment classification, this experiment completed the drawing of the word cloud by counting the frequency of sentiment words in the comments of different tendencies and completed the related results display on the WeChat Mini Program. Tourists can access the platform to learn about the scenic features, geographical location, cultural background, advantages, disadvantages, and characteristics of the scenic spot in advance.
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