Research on the system of aid services based on queuing theory

In our country, there are many disabled people that accounting for about 6.34% of the whole population. It is the unavoidable and can not be ignored problem. Between the volunteers and the disabled users in the interactive process, the quality of the request service has not satisfied the disabled users, and the requirements of the speed and convenience of service are getting higher. Therefore, there may exist the phenomenon of queuing in the interactive process. It is composed of two basic aspects: on the one hand, the disabled users need to get service; on the other hand, the volunteers tried to give users service that they need. In this paper, the improved model is proposed by combining with the actual situation. The queuing system will be applied in the aid service system and shown below. It is not only convenient for the disabled, but also appeal to public to join the aid service.