情感劳动分工:一个理论解释

IF 3.1 Q2 MANAGEMENT Research in Organizational Behavior Pub Date : 2016-01-01 DOI:10.1016/j.riob.2016.11.001
Hillary Anger Elfenbein
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引用次数: 11

摘要

劳动分工是对个人对集体工作的贡献类型如何变化的解释。本文通过发展情感劳动分工(EDOL)的理论描述,将长期存在的概念扩展到组织中的情感领域。在现代组织中,需要情感能力的活动渗透到相互依赖的任务所必需的角色中。与任何其他形式的人力资本一样,没有必要从每个人身上平等地汲取。相反,工作的结构是在工作组成员之间分配充满情感的角色。该模型强调EDOL是经过精心设计的,也是在相互依赖的工作中有机产生的。那些倾向于承担需要情感能力的角色的人是那些有能力,相信自己有能力,和/或被认为有能力的人。任何能力级别的高度忠诚的团队成员也可以在出现问题或机会时填补空白。本文以现代组织中的两种情况——警察危机管理和汽车经销商为例进行了案例研究,揭示了小组成员在不同程度上使用不同的情感能力组合,以互补的方式使用特定的能力,并使用相同的能力来增强彼此的努力。EDOL可以利用技能组合的多样性,因为同事们承担的角色可以弥补彼此的弱点。讨论了对领导能力和群体情商的影响。
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Emotional division-of-labor: A theoretical account

Division-of-labor is an account of how individuals vary in the types of contributions they make towards collective work efforts. This paper extends the longstanding concept into the realm of emotion in organizations, by developing a theoretical account of emotional division-of-labor (EDOL). Activities that require emotional abilities permeate the roles necessary for interdependent tasks in modern organizations. As with any other form of human capital, it is not necessary to draw equally from each person. Work is structured, instead, to distribute emotion-laden roles across members of workgroups. The model emphasizes that EDOL is both engineered deliberately and also emerges organically during interdependent work. Those who tend to take on roles requiring emotional competencies are those who are capable, believe themselves to be capable, and/or are believed to be capable. Highly committed group members of any capability level can also fill gaps as problems or opportunities arise. Case studies are presented for two settings in modern organizations—police crisis management and automobile dealerships—and reveal that group members use different combinations of emotional abilities to varying degrees, use specific abilities in complementary ways, and use the same abilities to enhance each other’s efforts. EDOL can leverage diversity in skill sets, as colleagues take on roles that compensate for each other’s weaknesses. Implications for leadership and group emotional intelligence are discussed.

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来源期刊
Research in Organizational Behavior
Research in Organizational Behavior Psychology-Social Psychology
CiteScore
1.60
自引率
0.00%
发文量
4
期刊介绍: Research in Organizational Behavior publishes commissioned papers only, spanning several levels of analysis, and ranging from studies of individuals to groups to organizations and their environments. The topics encompassed are likewise diverse, covering issues from individual emotion and cognition to social movements and networks. Cutting across this diversity, however, is a rather consistent quality of presentation. Being both thorough and thoughtful, Research in Organizational Behavior is commissioned pieces provide substantial contributions to research on organizations. Many have received rewards for their level of scholarship and many have become classics in the field of organizational research.
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