销售队伍自动化系统对销售人员绩效的影响:巴基斯坦公司的视角

Adeel Naqvi, Imad-ud-din Akber
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引用次数: 1

摘要

先进技术的快速发展改变了销售人员的生活。销售队伍自动化(SFA)是一种营销工具,它为销售团队和经理提供了监控销售、预测销售和分析员工绩效的功能。在销售任务中接受SFA工具,如电话、寻呼机、无线设备等,对销售人员来说仍然是一个问题。研究者想从巴基斯坦快速消费品的视角来研究SFA制度对销售人员绩效的影响。他们选择了来自拉合尔公司的162名销售人员(他们使用自动化销售设备),并利用样本量和方差分析(多元方差分析)来找出自变量和因变量之间的关系。研究发现,SFA系统与销售人员绩效和销售额的提高呈正相关。
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Impact of Sales Force Automation System on Performance of Salesman: Pakistani Companies’ Perspective
Rapid growth in advance technologies haschanged the life of sales force. Sales Force Automation (SFA) ismarketing tool which provides the functions to sales team andmanagers to monitor sales, forecast sales and analyze employeeperformance. Acceptance of the SFA tools such as phone, pagers,wireless devices etc., in sales tasks will remain an issue for salesforce. Researcher wants to investigate the impact of SFA systemon performance of salesman from Pakistani Fast MovingConsumer Goods (FMCG) perspective. They have selected 162salespersons from Lahore based companies (who are usingautomated sales devices), and sample size and MANOVA(Multivariate Analysis of Variance) were utilized to find out therelationship between independent and dependent variables. Ithas found that SFA system has positive relationship withimprovement in performance and sales of salesforce.
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