Training, ability, and the acceptance of information technology: an empirical study of IS personnel and end users

This article validates a conceptual model of the relationship among training, ability, and acceptance of information technology within organizations. Previously developed to explain the relationship for end users, the model is tested for information systems personnel as well. To examine these variables (training, ability, and acceptance) and their interrelationships, an instrument was developed, pretested, and completed by 232 employees at eight different organizations. Based on the results of this study, the model is validated for both IS personnel and end users of information technology, indicating that positive relationships exist between (1) the IT-related training of an individual and his/her ability to use IT, (2) an individual's ability to use IT and his/her use of IT, and (3) an individual's ability to use IT and his/her satisfaction with IT. The implications and possibilities for further research are discussed.