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IS consultants and the change agent role 信息系统顾问和变革推动者的角色
Pub Date : 2002-08-01 DOI: 10.1145/571475.571480
Elaine R. Winston
Markus and Benjamin (1996) proposed a change agentry model that identifies three change agent roles for the information system (IS) specialist: the traditional, the facilitator, and the advocator. This study explores these roles for IS consultants who are engaged as independent contractors by small businesses. Presented here is a field study of twenty-five cases to test these three roles. In general, the results of the study suggest that IS consultants' view themselves as change agents and can identify a role that they prefer to follow. Key relationships emerged between the change agent role selected by an IS consultant for an engagement and the quality of the IS implementation. A main finding indicates that the advocator role model is most effective when resistance to change is encountered. The study concludes with suggestions to help IS consultants improve their effectiveness as change agents, such as acquiring the broader type of skills to adopt an advocator role and attaining the flexibility to follow different change agent roles.
Markus和Benjamin(1996)提出了一个变革代理模型,该模型为信息系统(IS)专家确定了三种变革代理角色:传统、促进者和倡导者。本研究探讨了作为独立承包商受雇于小企业的信息系统顾问的这些角色。本文通过对25个案例的实地研究来检验这三种作用。总体而言,研究结果表明,信息系统顾问将自己视为变革推动者,并能够确定自己喜欢遵循的角色。由信息系统顾问选择的变更代理角色与信息系统实施的质量之间出现了关键关系。一项主要发现表明,当遇到对变革的抵制时,倡导者的角色模型是最有效的。该研究总结了一些建议,以帮助信息系统顾问提高他们作为变革推动者的有效性,例如获得更广泛类型的技能,以采用倡导者角色,并获得灵活性,以遵循不同的变革推动者角色。
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引用次数: 21
A view from the SIGCPR conference: what have we learned in this decade? SIGCPR会议的观点:这十年我们学到了什么?
Pub Date : 1999-12-01 DOI: 10.1145/571475.571481
F. Niederman, J. Moore, S. Yager
Previous research on computer personnel, or the "people part" of the computer technology equation, has stimulated understanding of the interaction between people and technology. This paper presents the results of quantitative and qualitative analysis of proceedings from the 1991 through 1999 annual conference of the Association for Computing Machinery's Special Interest Group on Computer Personnel Research. The study develops a framework defining the domain of management information systems personnel research, summarizes lessons learned, organizes and presents research questions from the past decade's research, and identifies exemplary research streams that provide support for expanding theory and application knowledge in this field. While the continual evolution of technology sets the stage for future research, the need for development of new knowledge in several specific areas is suggested.
以前对计算机人员或计算机技术方程式中的“人”部分的研究激发了对人与技术之间相互作用的理解。本文介绍了从1991年到1999年计算机协会计算机人员研究特别兴趣小组年度会议的定量和定性分析结果。该研究开发了一个框架,定义了管理信息系统人员研究的领域,总结了经验教训,组织并提出了过去十年研究中的研究问题,并确定了示范研究流,为扩展该领域的理论和应用知识提供支持。虽然技术的不断发展为未来的研究奠定了基础,但建议在几个具体领域发展新知识的必要性。
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引用次数: 10
Preparing the information technology workforce for the new millennium 为新千年的资讯科技人才作好准备
Pub Date : 1999-12-01 DOI: 10.1145/571475.571476
Janet L. Bailey, Greg Stefaniak
In an era when information technology (IT) is an integral part of society, many organizations are finding it difficult to hire adequate numbers of information technology personnel. Computer systems have permeated virtually every facet of organizations, creating a demand for individuals with IT skills at every level. The situation is complicated by the fact that finding personnel with the appropriate skills mix is even more problematic. As we move into the new millennium, IT roles are shifting at a rapidly increasing pace. Technical skills alone are not sufficient for success in the IT profession --- soft skills like communication, problem solving, and teamwork are increasingly important. Recognizing that no curriculum can provide all training needed by every employee in every position, the issue then becomes to identify which specific sets of knowledge, skills, and abilities (KSAs) are most important to IT organizations. This paper presents the findings of an initial case study undertaken to identify the necessary KSAs that can be used in the development of academic and industry training programs. The focus of this paper is on the findings for soft skill KSAs.
在信息技术(IT)成为社会不可分割的一部分的时代,许多组织发现很难雇用足够数量的信息技术人员。计算机系统已经渗透到组织的几乎每一个方面,创造了对具有各级IT技能的个人的需求。由于寻找具有适当技能组合的人员更加困难,情况变得更加复杂。随着我们进入新千年,IT角色正在以快速增长的速度转变。技术技能本身并不足以在IT行业取得成功——沟通、解决问题和团队合作等软技能正变得越来越重要。认识到没有任何课程可以提供每个职位的每个员工所需的所有培训,那么问题就变成了确定哪些特定的知识、技能和能力(KSAs)对IT组织最重要。本文介绍了一项初步案例研究的结果,该研究旨在确定可用于学术和行业培训计划发展的必要ksa。本文的重点是对软技能ksa的研究结果。
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引用次数: 13
The effect of organizational size and program status on information systems managers' perceptions of telecommuting 组织规模和项目状态对信息系统管理者远程办公观念的影响
Pub Date : 1999-12-01 DOI: 10.1145/571475.571477
T. S. Ellis, Robert L. Webster
This study documents responses relating to advantages and disadvantages of telecommuting from a national survey mailed to information systems (IS) managers. These managers were selected because of both the explicit and implicit roles they play in technology decisions, including those related to telecommuting. Two variables thought to be associated with IS managers beliefs about telecommuting are isolated for measurement and testing. The two variables are firm size and whether the organization currently has a telecommuting program in place. Results indicate that neither firm size nor the existence of a telecommuting program affect beliefs of IS managers concerning the advantages and disadvantages of telecommuting. These results lend credence to the hypothesis that a consensus is forming regarding the benefits and drawbacks associated with this innovative and alternate work arrangement.
本研究记录了一项邮寄给信息系统(IS)管理人员的全国性调查中关于远程办公的利弊的回应。选择这些经理是因为他们在技术决策(包括与远程办公相关的决策)中所扮演的显性和隐性角色。被认为与信息系统管理人员对远程办公的信念有关的两个变量被分离出来进行测量和测试。这两个变量分别是公司规模和公司目前是否有远程办公计划。结果表明,公司规模和远程办公项目的存在都不会影响信息系统管理人员对远程办公利弊的看法。这些结果为一种假设提供了证据,即关于这种创新和替代工作安排的好处和缺点正在形成共识。
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引用次数: 0
Perception of the role of information technology function in organizations: toward the development of a measure 感知信息技术功能在组织中的作用:朝着一个测量的发展
Pub Date : 1999-12-01 DOI: 10.1145/571475.571479
H. Ramakrishna, X. Lin
The role (and impact) of IT/IS in organizations is becoming more and more critical. The perception of the "role of IT/IS function in an organization" could have a direct impact on the effectiveness of development of IT capabilities. There has been no measure to date to capture this perception in an organization at the individual level. This paper reports the development of a scale to measure "the perception of the role of IT/IS function in organizations." Three independent studies involving more than 200 participants provided initial evidence of the construct validity of the new measure with respect to its factor structure, validity, and reliability. The paper discusses the preliminary development of the measure and its implications for the IT development environment/ effort in organizations.
IT/IS在组织中的作用(和影响)正变得越来越重要。对“IT/IS功能在组织中的角色”的认识可能对IT能力开发的有效性产生直接影响。到目前为止,还没有一种方法可以在个人层面上捕捉到组织中的这种感知。本文报告了一个衡量“组织中IT/IS功能角色的感知”的尺度的发展。涉及200多名参与者的三个独立研究从其因素结构、效度和信度方面提供了新测量的结构效度的初步证据。本文讨论了度量的初步开发及其对组织中的IT开发环境/工作的影响。
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引用次数: 24
Career plateau and professional plateau: impact on work outcomes of information technology professionals 职业高原与专业高原:对信息技术专业人员工作成果的影响
Pub Date : 1999-12-01 DOI: 10.1145/571475.571478
P. Lee
Career plateau is a popular construct that has been associated with a number of work outcomes. This study introduced a related construct called professional plateau. It is defined as the point where employees find their job unchallenging and it provides few opportunities for professional development and future employability. The study proposed that career plateau and professional plateau are related to three work outcomes: namely, career satisfaction, job satisfaction, and turnover intentions. It also proposed that professional plateau accounts for a significant variance in the three outcomes beyond those accounted for by the objective and perceptual measures of career plateau. The hypotheses were tested using data collected from a questionnaire survey. The results support the hypotheses. One practical implication of these results is that employers need to understand that career plateau and professional plateau are two types of plateau that have impact on the attitudes and intentions of information technology professionals.
职业平台期是一个流行的概念,它与许多工作成果有关。本研究引入了一个相关的概念——专业平台。它被定义为员工发现他们的工作没有挑战性,它为专业发展和未来就业提供了很少的机会。研究发现,职业高原和专业高原与职业满意度、工作满意度和离职意向三个工作结果相关。它还提出,职业平台在三个结果中占显著差异,而不是由职业平台的客观和感性测量所占的差异。使用从问卷调查中收集的数据对这些假设进行了检验。研究结果支持了这些假设。这些结果的一个实际含义是,雇主需要了解职业平台和专业平台是两种类型的平台,它们会影响信息技术专业人员的态度和意图。
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引用次数: 14
The influence of environmental uncertainty on the strategic use of information systems 环境不确定性对信息系统战略使用的影响
Pub Date : 1999-07-01 DOI: 10.1145/568508.568511
G. Kearns, A. Lederer
How market hostility affects managerial competencies is an important human resources issue. The role of the CEO in strategic information systems planning and the CIO business planning may become more important under environmental uncertainty, especially for firms highly dependent upon information technology. In this study, CIOs were surveyed determine how environmental uncertainty information intensity impacted the role strategic IS planning practices. Both environmental uncertainty and information intensity were more strongly related to SISP practices in the electric utility industry when compared to other industries surveyed. Undergoing deregulation, electric utility companies are now being exposed to a level of environmental hostility not experienced in the past. Results indicate that a sudden change in environmental uncertainty may be a more important motivation to the use of SISP practices than the level of uncertainty itself. Data also suggest that information intensity may moderate the relationship between environmental uncertainty and SISP practices.
市场敌意如何影响管理能力是一个重要的人力资源问题。在环境不确定的情况下,CEO在战略信息系统规划和CIO业务规划中的作用可能变得更加重要,特别是对于高度依赖信息技术的公司。在这项研究中,首席信息官被调查确定环境不确定性信息强度如何影响角色战略IS规划实践。与被调查的其他行业相比,电力公用事业行业的环境不确定性和信息强度与SISP实践的关系更为密切。在放松管制的过程中,电力公司现在面临着前所未有的环境敌意。结果表明,环境不确定性的突然变化可能是使用SISP实践的更重要动机,而不是不确定性本身的水平。数据还表明,信息强度可以调节环境不确定性与SISP实践之间的关系。
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引用次数: 16
Systems development education and methodology adoption 系统开发教育和方法论采用
Pub Date : 1999-07-01 DOI: 10.1145/568508.568509
K. Kautz, J. Pries-Heje
The adoption of systems development methodologies has been a subject for research and a topic for discussion for a number of years. One factor, which is often emphasized, is education and training. However, very little research has been focused on the role of formal university education and the dissemination of systems development methodologies. This is the background for this study. It investigates the extent to which a methodology, as well as its encompassing component methods and techniques, taught at the Copenhagen Business School, has been adopted by students and the organizations they are working for. The main result is that very few examples of direct adoption of the methodology taught have been found, but that the training has in general positive influence on the students' utilization of methodologies. The reasons for adoption and non-adoption are discussed based on a grounded theory analysis.
多年来,系统开发方法的采用一直是研究和讨论的主题。一个经常被强调的因素是教育和培训。然而,很少有研究集中在正规大学教育的作用和系统发展方法的传播上。这是本研究的背景。它调查了哥本哈根商学院(Copenhagen Business School)教授的一种方法论及其包含的组成方法和技术,在多大程度上被学生和他们所在的组织所采用。主要结果是,很少发现直接采用所教授方法的例子,但培训总体上对学生使用方法有积极影响。在理论分析的基础上,讨论了收养和不收养的原因。
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引用次数: 16
Ethnic diversity in IS: What are current Ph.D. students saying? IS中的种族多样性:当前的博士生在说什么?
Pub Date : 1999-07-01 DOI: 10.1145/568508.568510
F. Payton, Cynthia M. Jackson
Much attention has been focused on creating diversity in research in the Information Systems (IS) discipline (DeSanctis, 1993; King, 1993; Benbasat and Weber, 1996; Robey, 1996). However, ethnic diversity among the IS faculty has not been a primary research focus. African-, Hispanic- and Native-Americans represent only 4.9% of the more than 24,000 business school professors and only 2.8% of the more than 2,000 Information Systems professors. Many universities attribute this nominal minority representation to the difficulty in finding qualified, tenurable faculty members from these ethnic groups.We replicate the research of Hammond (1995) using the survey and commenter features of a group support system, GroupSystems. In particular, we explore cultural issues that may contribute to the small number of African- and Hispanic-Americans who pursue doctoral degrees in information systems/technology (IS/IT). Our results confirmed some of the cultural differences found in earlier research-such as social isolation and lack of minority faculty mentors. Our results also identified family responsibilities and the need to give back to ethnic communities as important cultural issues affecting minorities' IS/IT doctoral students.
在信息系统(IS)学科的研究中创造多样性已经引起了很大的注意(DeSanctis, 1993;王,1993;Benbasat and Weber, 1996;罗比,1996)。然而,IS教师的种族多样性并不是主要的研究重点。在24,000多名商学院教授中,非洲裔、西班牙裔和美洲原住民仅占4.9%,在2,000多名信息系统教授中仅占2.8%。许多大学将这种名义上的少数民族代表性归因于难以从这些少数民族中找到合格的终身教职员工。我们复制了哈蒙德(1995)的研究,使用了群体支持系统GroupSystems的调查和评论功能。特别是,我们探讨了文化问题,这些问题可能有助于少数非洲裔和西班牙裔美国人攻读信息系统/技术(IS/IT)博士学位。我们的研究结果证实了早期研究中发现的一些文化差异,比如社会隔离和缺乏少数民族教师导师。我们的研究结果还发现,家庭责任和回馈民族社区的需要是影响少数民族IS/IT博士生的重要文化问题。
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引用次数: 15
An analysis of IS technical career paths and job satisfaction 信息系统技术职业道路与工作满意度分析
Pub Date : 1999-04-21 DOI: 10.1145/568504.568505
Catherine M. Ridings, L. Eder
Technical career paths have been implemented in Information Systems (IS) departments to address the career development needs of employees whose career aspirations are not met by the traditional managerial career path. Understanding how to meet the needs of the technically oriented IS employee is important to IS career planning and development. Much has been written in both academic and popular literature about what composes a successful technical career path. Equity theory has been used in much of the existing research on technical career paths. This literature suggests that a successful technical career path should provide equitable rewards to those of a managerial career path. The present research establishes scales for four "key success factors" - equitable compensation, career path status, decision making influence, and career planning tool availability --- and examines the relationship of perceived equity of these factors to job satisfaction. Job satisfaction is relevant to an organization because it has been shown to be related to motivation to stay in an organization and organizational commitment. IS personnel on a technical career path were surveyed with regard to their equity perceptions and job satisfaction. Scales for the perception of equity for all four success factors were established. Data analysis showed that only the perception of equity of career planning tool availability is related to job satisfaction for these employees. Implications for management and areas for further research are discussed.
信息系统部门实施了技术职业发展路径,以解决传统的管理职业发展路径无法满足职业愿望的员工的职业发展需求。了解如何满足技术型信息系统员工的需求对信息系统的职业规划和发展非常重要。学术和通俗文学中都有很多关于成功的技术职业道路的文章。公平理论在现有的技术职业路径研究中得到了广泛的应用。这篇文献表明,一个成功的技术职业道路应该为那些管理职业道路提供公平的奖励。本研究建立了四个“关键成功因素”的量表——公平薪酬、职业道路状态、决策影响和职业规划工具的可用性——并检验了这些因素的感知公平与工作满意度的关系。工作满意度与组织相关,因为它已被证明与留在组织中的动机和组织承诺有关。对从事技术职业道路的信息系统人员的公平观念和工作满意度进行了调查。为所有四个成功因素建立了公平感知量表。数据分析表明,只有职业规划工具可用性的公平感与这些员工的工作满意度有关。讨论了对管理的影响和进一步研究的领域。
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引用次数: 15
期刊
ACM Sigcpr Computer Personnel
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