回应不文明:探索报复和不文明气候

IF 2.5 Q3 MANAGEMENT JOURNAL OF MANAGEMENT DEVELOPMENT Pub Date : 2023-11-07 DOI:10.1108/jmd-03-2022-0064
Shanna R. Daniels, Aneika L. Simmons
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引用次数: 0

摘要

本研究的目的是检验一个以报复认知作为应对机制的中介调节模型,通过该模型,经历过的不文明行为导致实施的不文明行为。作者进一步探讨了组织氛围对不文明行为的作用。设计/方法/方法采用普通最小二乘(OLS)回归和Hayes(2017)过程进行中介和调节,对两项研究进行了测试。研究1由321名员工完成,研究2由来自不同职业的197名员工完成。研究1的结果表明,经历过的不文明行为与实施的不文明行为之间存在正相关关系。研究2的结果表明,经历过的不文明行为与通过报复而实施的不文明行为间接相关,并且对不文明氛围的感知调节了这种关系。这是第一个将报复作为对不文明行为反应的解释机制的研究。它解决了对经历不文明行为的报复认知的关注,以及气候感知在塑造个人是否会以不文明行为回报方面所起的作用。作者的研究结果强调了组织减少或根除不文明行为的必要性,这样他们的员工就可以避免相关的不良后果。
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Responding to incivility: exploring revenge and incivility climate
Purpose The purpose of this study was to test a mediated-moderated model with revenge cognitions as a coping mechanism through which experienced incivility leads to perpetrated incivility. The authors further explore the role of organizational climate for incivility. Design/methodology/approach Two studies were tested utilizing ordinary least squares (OLS) regression and Hayes (2017) process for mediation and moderation. Study 1 was completed by 321 employees, and study 2 was completed by 197 employees each from across many occupations. Findings Study 1 results indicate support for a positive relationship between experienced incivility and perpetrated incivility. Study 2 results indicate support for a mediated-moderated relationship where experienced incivility was indirectly associated with incivility perpetration through revenge, and the perception of an incivility climate moderated this relationship. Originality/value This is the first study to examine revenge as an explanatory mechanism for responding to incivility. It addresses concerns about revenge cognitions to experiencing incivility and the role climate perceptions play in shaping whether an individual will reciprocate with an uncivil act. The authors’ results accentuate the need for organizations to decrease or eradicate incivility so that their employees can evade the associated adverse outcomes.
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来源期刊
CiteScore
7.00
自引率
9.70%
发文量
28
期刊介绍: ■Competence-based management development ■Developing leadership skills ■Developing women for management ■Global management ■The new technology of management development The Journal of Management Development draws together the thinking and research relating to the role played by managers in their immediate environment, and the ways in which they can widen their responsibilities to take on larger roles. Many companies now appreciate that investment in management development helps to reduce costs, increase sales and improve productivity - so it"s well worth investigating.
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