学术服务质量对巴东州立大学学生满意度的影响

Publik Pub Date : 2023-09-24 DOI:10.24036/jmiap.v5i3.638
Wahib Assyahri, Mardaus Mardaus
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引用次数: 0

摘要

摘要本研究旨在分析巴东大学学术服务品质对学生满意度的影响。在这项研究的背景下,仍有巴东内杰里大学的学生抱怨他们认为不令人满意的服务。本文采用的研究方法是定量研究方法。这项研究的对象是在2018年和2020年入学的巴东内杰里大学的学生。本研究样本采用斯洛文公式,错误率为10%,共产生100个学生样本。此外,本研究样本的确定采用了比例分层随机抽样技术。所使用的数据收集技术是一份问卷,通过使用李克特量表进行测量,分发给受访者。获得数据后,采用简单线性回归进行分析。本研究结果表明:(1)学术服务质量变量对巴东大学学生满意度同时具有显著影响,显著性值为0000,调整后R方值为0.681。因此,巴东大学学术服务质量对学生满意度的影响为68.1%。(2)测试结果部分、有形子变量、反应性和共情对学生满意度有显著影响。
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Pengaruh Kualitas Pelayanan Akademik terhadap Kepuasan Mahasiswa Universitas Negeri Padang
The purpose of this study was to analyze the effect of the academic service quality on the students’ satisfaction of Universitas Negeri Padang. There were still students of Universitas Negeri Padang which were complaining about the services that they found to be unsatisfactory was the background of this study. The research method which was used was a quantitative research method. The population in this study were the Universitas Negeri Padang’s students that have a year of entry in 2018 and 2020. The sample in this study used the Slovin formula with an error rate was 10% and it produced 100 samples of students. In addition, the determination of the sample in this study was carried out by using the Proportionate Stratified Random Sampling technique. Data collection technique which was used was a questionnaire that was distributed to the respondents with its measurement by using a Likert scale. After the data obtained, it was analyzed by using simple linear regression. The result of this research showed that (1) The variable quality of academic service has a significant effect on the satisfaction of Universitas Negeri Padang’s students simultaneously with a significance value was 0,000 and the an adjusted R Square value was 0.681. Thus, the effect of the academic service quality on the students’ satisfaction at Universitas Negeri Padang was 68.1%. (2) The test result partially, tangible sub-variable, responsiveness, and empathy, it influenced significantly the students’ satisfaction.
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