旅程映射:一种扩展规划设计与评价的新方法

IF 0.4 Q4 EDUCATION & EDUCATIONAL RESEARCH JOURNAL OF EXTENSION Pub Date : 2023-09-20 DOI:10.34068/joe.61.02.10

Jennifer Hawkins, Neil Linscheid, Somongkol Teng

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引用次数: 0

摘要

旅程地图起源于服务、以人为本的设计和客户体验，是一种研究和评估方法，它允许用户在参与服务、项目或系统时，将个人或团体的旅程可视化。使用这种方法，个人提供他们的经验反馈，突出成功和挑战一路走来。明尼苏达推广教育工作者在程序设计和评估环境中利用旅程地图，并在两者中发现了巨大的价值。本文重点介绍了三个用例，这些用例提供了对过程中吸取的经验教训的见解，以及扩展人员将来如何使用该工具。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Journey Mapping: A New Approach to Extension Program Design and Evaluation

With origins in service and human-centered design and customer experience, journey mapping is a research and evaluation method that allows users to visualize the journey a person or group takes while engaging in a service, program, or system. Using this method, individuals provide feedback on their experience, highlighting successes and challenges along the way. Minnesota Extension educators have utilized journey mapping in program design and evaluation contexts and have found great value in both. This article highlights three use cases which provide insight into lessons learned during the process and how Extension staff may use the tool in the future.

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来源期刊

JOURNAL OF EXTENSION EDUCATION & EDUCATIONAL RESEARCH-

CiteScore

0.80

自引率

33.30%

发文量

期刊介绍： The Journal of Extension (JOE) expands and updates the research and knowledge base for U.S. Extension professionals and other outreach educators to improve their effectiveness. JOE also serves as a forum for emerging and contemporary issues affecting U.S. Cooperative Extension education. JOE is a refereed journal. Feature, Research in Brief, and Ideas at Work submissions undergo double-blind review, and Commentary and Tools of the Trade submissions are reviewed by the editor, Dr. Laura Hoelscher.