衡量影响力:在商业环境中提升设计

Sandra Griffel, Susanne Junglas
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引用次数: 0

摘要

有效使用度量标准是提升和明确服务设计的作用和目标的一个重要途径,但目前仍未得到充分利用。如果我们想让我们的工作有所作为,我们就需要以一种细致入微的方式,使其对用户体验、商业成功和环境的影响具体化。
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Metrics for Impact: Elevating design in the business landscape
The effective use of metrics is an important and still underutilised way to elevate and clarify the role and ambitions of service design. If we want our work to make a difference, we need to make its impact on user experiences, business success and the environment tangible in a nuanced way.
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