福利服务中心:数字福利国家模拟界面的维护、修理和护理

Anne Kaun, Agnes Liminga
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引用次数: 0

摘要

许多公共管理部门都提倡数字服务,允许部署算法自动化和使用人工智能。这种转变被视为数字福利国家的扩张。然而,许多公民仍然被排除在国家提供的数字化服务之外。在这种情况下,福利服务中心应运而生,成为数字福利国家的重要接口。这些服务中心支撑着作为大规模社会基础设施项目的数字化的许多运作。在这篇文章中,我们将以界面理论和破碎世界思维为理论依据,阐述瑞典福利服务中心的具体特点。在方法论上,我们采用人种学方法,包括深入访谈和观察。文章最终认为,数字福利国家仍然建立在物质不平等和排斥的基础之上。
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Welfare service centers: Maintenance, repair, and care at the analog interfaces of the digital welfare state
Many public administrations advocate digital services that allow for the deployment of algorithmic automation and the use of artificial intelligence. This shift has been discussed as the expansion of the digital welfare state. However, numerous citizens remain excluded from digital services provided by the state. In this context, welfare service centers have emerged as important interfaces of the digital welfare state. These service centers undergird many of the operations of digitalization as a large-scale, societal infrastructure project. In this article, we elaborate the specific characteristics of welfare service centers in Sweden, relying theoretically on interface theory and broken world thinking. Methodologically, we rely on ethnographic methods including in-depth interviews and observations. The article ultimately argues that the digital welfare state continues to be based on material inequalities and exclusions.
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