在编制孕产妇仪表板时识别和确定有效的关键绩效指标

Azamossadat Hosseini, Roya Shakiba, N. Ramezanghorbani, F. Asadi
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摘要

背景:母亲和婴儿在怀孕、分娩和产后期间所接受的护理质量会影响他们的福祉。确定所提供医疗服务的质量以改进其质量至关重要。因此,利用产科仪表板来衡量关键绩效指标(KPI)、提高护理质量并确保高质量的护理至关重要。目标:识别并确定有效的关键绩效指标,以开发孕产妇仪表板。方法:这项定性应用研究分两个阶段进行,目的是识别和确定用于开发伊朗产科仪表板的关键绩效指标。在第一阶段,首先进行文献综述,然后对不同国家的孕产妇仪表板进行定性比较分析,以提取关键绩效指标。在第二阶段,确定了 48 项关键绩效指标,并由专家小组利用德尔菲技术对其进行验证。这些关键绩效指标被分为 6 个类别,并由专家小组最终确定。数据分析采用了内容分析和描述性统计方法。结果在德尔菲技术的初始阶段,所有专家都确认了开发产科仪表板所需的三大类关键绩效指标:(1)临床活动;(2)胎儿和新生儿并发症;(3)产后。在第二阶段,专家小组对指标进行了审查,最终确定了六组基本关键绩效指标,包括临床活动、产前护理、分娩、孕产妇并发症、胎儿和新生儿并发症以及产后护理,专家们对这些指标达成了 100%的共识。结论产科仪表板是提供有效产科护理的重要工具。这些仪表板可通过关键绩效指标提供有价值的实用信息,作为评估绩效的标准。
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Identifying and Determining Effective Key Performance Indicators in the Development of Maternity Dashboard
Background: The well-being of both the mother and her baby can be influenced by the quality of the care they receive during pregnancy, childbirth, and postpartum. It’s crucial to ascertain the quality of the healthcare provided in order to improve it. Therefore, utilizing a maternity dashboard is vital to measure key performance indicators (KPIs), improve the quality of care, and ensure high-quality care. Objectives: To identify and determine effective KPIs for developing a maternity dashboard. Methods: This qualitative applied research was conducted in two stages to identify and determine KPIs for developing a maternity dashboard in Iran. In the first stage, a literature review was performed, followed by a qualitative comparative analysis of maternity dashboards in various countries to extract KPIs. In the second stage, 48 KPIs were identified and validated by a panel of experts using the Delphi technique. These KPIs were classified into 6 categories and finalized by the expert panel. Data analysis was conducted using content analysis and descriptive statistics. Results: In the initial phase of the Delphi technique, all experts confirmed three main categories of KPIs required for developing the maternity dashboard: (1) clinical activity, (2) fetal and neonatal complications, and (3) postnatal. In the second stage, an expert panel reviewed the indicators, leading to the identification of six groups of essential KPIs, including clinical activity, antenatal care, childbirth, maternal complications, fetal and neonatal complications, and postnatal care, upon which 100% consensus was reached by experts. Conclusions: Maternity dashboards are vital instruments for delivering effective maternity care. These dashboards can provide valuable and practical information through KPIs, which serve as criteria for evaluating performance.
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