消费者满意度对清真标签、品牌形象和价格影响购买决策的中介作用

Ryan Farhan Abelmar, Amin Mansur, K. Karimullah, Nazma Riska Zhafiraah
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引用次数: 0

摘要

消费者通过寻找、提供、评估和花钱购买他们认为能满足其要求的商品和服务,从而对购买什么做出判断。购买决策是从各种可供选择的产品中购买他们喜欢的品牌。目前,商业竞争非常激烈,尤其是生产产品的公司。价格认知非常重要。本研究的目的是确定价格、品牌认知和清真标签如何影响消费者的购买决策。研究设计为解释性研究。研究对象为佩戴和使用过 Wardah 化妆品的人群,以 100 名受访者为样本。采用偏最小二乘法结构方程模型法收集数据。研究结果表明,影响消费者购买决策愉悦感的因素并非清真标识、品牌形象或价格。购买决策受到消费者满意度的积极和显著影响。购买者满意度可能是影响购买决策定价的中介因素,但犹太食品标签和品牌形象对购买决策的影响不大。清真标签管理、品牌形象发展等营销和品牌战略以及竞争性定价等定价战略的管理意义。
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Role of Consumer Satisfaction as a Mediating of Effect Halal Labels, Brand Image, and Price on Purchasing Decisions
Consumers make judgments about what to buy by looking for, offering, assessing, and spending money on goods and services that they believe will meet their requirements. Purchasing decisions are to buy the brand they like from various available alternatives. Currently, business competition is very tight, especially in companies that produce products. Price perception is very important. The purpose of this study is to determine how price, brand perception, and halal labelling affect consumers' decisions to buy. consumer satisfaction as a mediating factor of Wardah cosmetic products. Research is designed as explanatory research. The study population was people who wore and had used cosmetics from Wardah, with 100 responders serving as the sample. The Partial Least Squared Structural Equation Modeling Method was used to gather data. The findings demonstrated that factors that mediated consumer pleasure in purchasing decisions were not halal labeling, brand image, or price. Purchase decisions are positively and significantly impacted by consumer satisfaction. Purchaser satisfaction can be a mediator that influences pricing for purchasing decisions, but kosher labels and brand image are not significant. Managerial implications of marketing and branding strategies such as halal label management, brand image development, and pricing strategies such as competitive pricing.
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