在可持续发展道路上利用数字化转型:卓越模式的作用

IF 4.5 3区 管理学 Q1 BUSINESS Business Process Management Journal Pub Date : 2024-05-31 DOI:10.1108/bpmj-06-2023-0459
Joana Morgado Oliveira, Carlos F. Gomes
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引用次数: 0

摘要

目的本研究探讨了卓越模式如何在组织的可持续发展道路上利用数字化转型。设计/方法/途径通过调查研究了获得欧洲质量管理基金会(EFQM)外部认可的组织的数字化能力的不同方面及其对可持续发展成功的影响。采用偏最小二乘法结构方程模型(PLS-SEM)和必要条件分析法(NCA)对数据进行分析。要取得高水平的可持续发展成功,组织必须实现高水平的卓越实践内部化,这比卓越模式的外部认可要重要得多。未来的研究应针对不同的组织和文化环境。它们对于管理者利用数字化能力利用实践和流程以及实现可持续发展目标至关重要。在与外部挑战作斗争时,组织可以从数字能力的多维方法中获益。原创性/价值本研究填补了数字能力对可持续发展成功的影响方面的研究空白。这是第一项结合充分性和必要性条件分析来探讨卓越实践内部化的中介作用的实证研究,也是第一项从多维角度探讨数字化能力的研究。
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Leveraging digital transformation on the path to sustainable development: the role of excellence models

Purpose

This study explores how excellence models can leverage digital transformation on the path to sustainable development in organisations.

Design/methodology/approach

A survey was used to study the different facets of digital capabilities and their impact on sustainable development success of organisations holding an external recognition from the European Foundation for Quality Management (EFQM). Partial Least Squares structural equation modelling (PLS-SEM) combined with Necessary Condition Analysis (NCA) were used to analyse data.

Findings

Internalising excellence practices is decisive in mediating effective digital capabilities to achieve sustainable development. To achieve high levels of sustainable development success, organisations must achieve high levels of excellence practices internalisation, which are much more important than the excellence model external recognition.

Research limitations/implications

This study addresses essential issues with theoretical and practical value but is limited to a sample of organisations with EFQM recognition in two countries. Future studies should address different organisations and cultural environments.

Practical implications

The findings are relevant for organisations facing digital transformation and sustainable development challenges. They are essential for managers leveraging digital capabilities to capitalise on practices and processes and achieve Sustainable Development Goals. Organisations can benefit from a multidimensional approach to digital capabilities when struggling against external challenges.

Originality/value

This study closes a research gap regarding the impact of digital capabilities on sustainable development success. It is the first empirical study to combine sufficiency and necessity conditions analyses to explore the mediating role of excellence practices internalisation and one of the first to address digital capabilities from a multidimensional perspective.

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来源期刊
CiteScore
8.60
自引率
9.80%
发文量
58
期刊介绍: Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.
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