原价还是折扣价?餐厅团购账单金额显示和同行存在对消费者再购买意愿的影响机制

IF 7.6 1区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Journal of Hospitality and Tourism Management Pub Date : 2024-06-27 DOI:10.1016/j.jhtm.2024.06.011
Yuchen Wang , Rui Guo , Shihang Yang
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引用次数: 0

摘要

团购券日益成为餐厅吸引和维持消费流量的重要营销手段。与店内兑换相比,激发消费者的再次购买意向对餐厅的长期发展更为重要。因此,本研究以社会影响理论为基础,通过两个场景实验,探讨了餐厅团购账单金额展示和同伴存在对消费者回购意愿的影响机制。研究结果如下(1)当同伴在场时,账单上显示原始金额能更有效地增强消费者的回购意愿;当同伴不在场时,显示折扣金额的效果更强。同时,亲密程度会加强同伴在场的效果,从而进一步增强回购意愿。(2)自尊在上述关系中起中介作用。(3)消费者的自我概念对上述关系起调节作用。这些结果不仅丰富了对餐饮团购的理论认识,也为提高团购后营销效果提供了实践启示。
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Original or discounted amount? The mechanism of impact of group-buying bill amount display and peer presence on consumer repurchase intention in restaurants

Group-buying coupons have increasingly become a crucial marketing measure for restaurants to attract and maintain consumer flow. Compared to redemption in-store, stimulating consumer repurchase intention is more important for long-term restaurant development. Accordingly, this study, grounded in social influence theory, explores the mechanisms by which restaurant group-buying bill amount display and peer presence affect consumer repurchase intention through two scenario experiments. The findings are as follows: (1) When peers are present, displaying the original amount on the bill enhances consumer repurchase intention more effectively; when peers are absent, displaying the discounted amount has a stronger effect. Meanwhile, intimacy level strengthens the effect of peer presence, thereby further enhancing repurchase intention. (2) Self-esteem plays a mediating role in the aforementioned relationships. (3) Consumer self-construal moderates these relationships. These results not only enrich the theoretical understanding of restaurant group-buying but also offer practical insights for enhancing post-group-buying marketing effectiveness.

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来源期刊
CiteScore
13.30
自引率
8.40%
发文量
177
审稿时长
45 days
期刊介绍: Journal Name: Journal of Hospitality and Tourism Management Affiliation: Official journal of CAUTHE (Council for Australasian Tourism and Hospitality Education Inc.) Scope: Broad range of topics including: Tourism and travel management Leisure and recreation studies Emerging field of event management Content: Contains both theoretical and applied research papers Encourages submission of results of collaborative research between academia and industry.
期刊最新文献
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