Pub Date : 2025-12-18DOI: 10.1016/j.jhtm.2025.101383
Lujun Su , Yong Yang , Xuehuan He
Sensory cues have been increasingly applied to tourism advertising marketing. However, when and how to use the five sensory experiences to enhance advertising effectiveness remains unclear. Drawing on construal level theory and mental simulation theory, this study investigates how the interaction between sensory experiences (proximal vs. distal) and advertising language (concrete vs. abstract) influences the effectiveness of online tourism advertising. Through a pilot study, three online experiments, and a field experiment with actual liking behavior measurements, we confirmed the effectiveness of online tourism advertising depends largely on the match between sensory experiences and advertising language. Specifically, proximal sensory experiences with concrete language descriptions could elicit the vividness of mental simulation, whereas distal sensory experiences with abstract language descriptions could elicit metaphor of mental simulation; both approaches enhance the persuasive effect of tourism advertising. These results offer new perspectives on tourism sensory marketing and have important implications for enhancing the effectiveness of advertisements.
{"title":"Inspiring differentiated imaginative process in tourists: Sensory experiences and advertising language congruency effect","authors":"Lujun Su , Yong Yang , Xuehuan He","doi":"10.1016/j.jhtm.2025.101383","DOIUrl":"10.1016/j.jhtm.2025.101383","url":null,"abstract":"<div><div>Sensory cues have been increasingly applied to tourism advertising marketing. However, when and how to use the five sensory experiences to enhance advertising effectiveness remains unclear. Drawing on construal level theory and mental simulation theory, this study investigates how the interaction between sensory experiences (proximal vs. distal) and advertising language (concrete vs. abstract) influences the effectiveness of online tourism advertising. Through a pilot study, three online experiments, and a field experiment with actual liking behavior measurements, we confirmed the effectiveness of online tourism advertising depends largely on the match between sensory experiences and advertising language. Specifically, proximal sensory experiences with concrete language descriptions could elicit the vividness of mental simulation, whereas distal sensory experiences with abstract language descriptions could elicit metaphor of mental simulation; both approaches enhance the persuasive effect of tourism advertising. These results offer new perspectives on tourism sensory marketing and have important implications for enhancing the effectiveness of advertisements.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"66 ","pages":"Article 101383"},"PeriodicalIF":7.8,"publicationDate":"2025-12-18","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145785798","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-16DOI: 10.1016/j.jhtm.2025.101378
Dongwon Yun , Renata F. Guzzo , Cass Shum
Despite recent legal and social changes associated with gender-nonconforming individuals at work, there is scant recent research on hiring managers' evaluations of gender-nonconforming applicants. Drawing on the similarity-attraction theory, this research investigates how and when gender-nonconforming displays affect hospitality hiring managers’ perceptions and evaluations of job applicants. Three between-subject experiments in the context of screening and interviewing applicants for front-of-the-house and back-of-the-house positions demonstrate a consistent three-way interactive moderated mediation effect. Gender-nonconforming displays increase likability, especially among similar female and non-similar male applicants. Hiring managers make favorable evaluations (in suitability and recommendations) when they like the applicants. This is among the first studies on how hospitality hiring managers evaluate gender-nonconforming applicants, offering practical implications on selection practices in the hospitality industry while extending the similarity-attraction theory.
{"title":"Evaluating pride applicants: The moderating role of sex and perceived similarity on hiring managers’ evaluations of gender-nonconforming applicants","authors":"Dongwon Yun , Renata F. Guzzo , Cass Shum","doi":"10.1016/j.jhtm.2025.101378","DOIUrl":"10.1016/j.jhtm.2025.101378","url":null,"abstract":"<div><div>Despite recent legal and social changes associated with gender-nonconforming individuals at work, there is scant recent research on hiring managers' evaluations of gender-nonconforming applicants. Drawing on the similarity-attraction theory, this research investigates how and when gender-nonconforming displays affect hospitality hiring managers’ perceptions and evaluations of job applicants. Three between-subject experiments in the context of screening and interviewing applicants for front-of-the-house and back-of-the-house positions demonstrate a consistent three-way interactive moderated mediation effect. Gender-nonconforming displays increase likability, especially among similar female and non-similar male applicants. Hiring managers make favorable evaluations (in suitability and recommendations) when they like the applicants. This is among the first studies on how hospitality hiring managers evaluate gender-nonconforming applicants, offering practical implications on selection practices in the hospitality industry while extending the similarity-attraction theory.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"66 ","pages":"Article 101378"},"PeriodicalIF":7.8,"publicationDate":"2025-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145785799","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-16DOI: 10.1016/j.jhtm.2025.101382
Piyanuch Prangkam , Leonie Lockstone-Binney , Barry Fraser , Shane Barry
This paper explores professional identity formation, as a critical, yet under-explored area within the hospitality field. Multi-disciplinary studies have supported that professional identity is linked to positive outcomes such job satisfaction and career progression. There is preliminary evidence of these outcomes in the hospitality field, however, further research is needed to enhance understanding and conceptualisation of professional identify formation for hospitality professionals. A qualitative data collection approach was adopted, utilising semi-structured interviews with 33 management-level employees working in mid-to upscale international hotels in Thailand. The analysis identified six themes contributing to the professional identity formation of these managers, including work passion, service orientation, agility, knowledge and skills mastery, hotel and brand identification, and feedback and recognition. Participants also acknowledged employee turnover in the hospitality sector as a career advancement strategy, strengthening their professional identity. Theoretically, this study explores the key building blocks of professional identity formation in the hospitality industry, as well as addressing a critique of Social Identity Theory (SIT) in exploring the interplay between social structures and individual agency in identity development. Practically, professional identity formation can serve as a sustainable strategy for employee development.
{"title":"Exploring professional identity formation in hospitality: A managerial perspective","authors":"Piyanuch Prangkam , Leonie Lockstone-Binney , Barry Fraser , Shane Barry","doi":"10.1016/j.jhtm.2025.101382","DOIUrl":"10.1016/j.jhtm.2025.101382","url":null,"abstract":"<div><div>This paper explores professional identity formation, as a critical, yet under-explored area within the hospitality field. Multi-disciplinary studies have supported that professional identity is linked to positive outcomes such job satisfaction and career progression. There is preliminary evidence of these outcomes in the hospitality field, however, further research is needed to enhance understanding and conceptualisation of professional identify formation for hospitality professionals. A qualitative data collection approach was adopted, utilising semi-structured interviews with 33 management-level employees working in mid-to upscale international hotels in Thailand. The analysis identified six themes contributing to the professional identity formation of these managers, including work passion, service orientation, agility, knowledge and skills mastery, hotel and brand identification, and feedback and recognition. Participants also acknowledged employee turnover in the hospitality sector as a career advancement strategy, strengthening their professional identity. Theoretically, this study explores the key building blocks of professional identity formation in the hospitality industry, as well as addressing a critique of Social Identity Theory (SIT) in exploring the interplay between social structures and individual agency in identity development. Practically, professional identity formation can serve as a sustainable strategy for employee development.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"66 ","pages":"Article 101382"},"PeriodicalIF":7.8,"publicationDate":"2025-12-16","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145784426","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
The global adventure tourism market is rapidly expanding and increasingly becoming a form of mass tourism. With the increasing safety concerns of adventure tourism, dual-actor responsibility receives attention. The objective of this study is to investigate how tourists' self-protective behavior and their perceived protective behavior of the destination (i.e., facility and management protections) influenced their overall satisfaction based on Expectation-Confirmation Theory and Co-creation Theory. A mixed-methods approach was conducted to collect data. The findings reveal that self-protective behavior does not directly enhance satisfaction. Rather, only when tourists perceive destination-protective behavior, in terms of both facility and management protections, and gain a corresponding sense of safety, can a satisfactory experience be achieved. Besides, in adventure mountain destinations, self-protective behavior can be understood through three key aspects: information, equipment, and actions. Tourists perceive facility protection from the destination via features such as rest platforms, guardrails, and stone steps, while management protection is reflected in staff, instruction, and policies. Together, these elements co-create the tourists' experience of safety and satisfaction. This study contributes to the literature by uncovering the co-creative mechanism through which individual and destination protective behaviors jointly shape safe and satisfying tourist experiences. It also provides valuable managerial implications for enhancing tourists’ safety and satisfaction in adventure and mountainous tourism settings.
{"title":"Co-creating safe and satisfying tourist experiences: The roles of self-protective and destination-protective behaviors in adventure mountain tourism","authors":"Ziyang Li , Lirong Kou , Yaqing Zhang , Honggang Xu , Hui Wu","doi":"10.1016/j.jhtm.2025.101377","DOIUrl":"10.1016/j.jhtm.2025.101377","url":null,"abstract":"<div><div>The global adventure tourism market is rapidly expanding and increasingly becoming a form of mass tourism. With the increasing safety concerns of adventure tourism, dual-actor responsibility receives attention. The objective of this study is to investigate how tourists' self-protective behavior and their perceived protective behavior of the destination (i.e., facility and management protections) influenced their overall satisfaction based on Expectation-Confirmation Theory and Co-creation Theory. A mixed-methods approach was conducted to collect data. The findings reveal that self-protective behavior does not directly enhance satisfaction. Rather, only when tourists perceive destination-protective behavior, in terms of both facility and management protections, and gain a corresponding sense of safety, can a satisfactory experience be achieved. Besides, in adventure mountain destinations, self-protective behavior can be understood through three key aspects: information, equipment, and actions. Tourists perceive facility protection from the destination via features such as rest platforms, guardrails, and stone steps, while management protection is reflected in staff, instruction, and policies. Together, these elements co-create the tourists' experience of safety and satisfaction. This study contributes to the literature by uncovering the co-creative mechanism through which individual and destination protective behaviors jointly shape safe and satisfying tourist experiences. It also provides valuable managerial implications for enhancing tourists’ safety and satisfaction in adventure and mountainous tourism settings.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"66 ","pages":"Article 101377"},"PeriodicalIF":7.8,"publicationDate":"2025-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145730666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-12DOI: 10.1016/j.jhtm.2025.101367
Hao Wang, Timothy J. Lee
Artificial intelligence (AI) technologies are increasingly used to interpret cultural heritage, but their effects in ethically charged and emotionally intense settings like dark tourism remain uncertain. Unlike earlier AI narration studies conducted in neutral or pleasure-focused contexts, this research explores how AI voices are perceived when describing death-related content that encourages ethical reflection and emotional involvement. Using the Cognition–Affect–Behavior model, Study 1 (N = 143, offline experiment) confirmed perceptual equivalence between AI and human voices when vocal naturalness is high. Study 2 (N = 244, online experiment) examined how voice type (AI vs. human) and identity labeling (AI vs. human) influence visitors’ perceptions and behavioral responses through mediating and moderating mechanisms. Labeling an AI narrator significantly reduced perceived authenticity and emotional resonance, decreasing behavioral intentions, while labels did not impact human voices. Death anxiety reduced emotional ties to AI narrators, emphasizing ethical concerns in dark tourism storytelling.
{"title":"Narration in dark tourism: Mediating and moderating effects in tourists’ responses to AI versus human voices","authors":"Hao Wang, Timothy J. Lee","doi":"10.1016/j.jhtm.2025.101367","DOIUrl":"10.1016/j.jhtm.2025.101367","url":null,"abstract":"<div><div>Artificial intelligence (AI) technologies are increasingly used to interpret cultural heritage, but their effects in ethically charged and emotionally intense settings like dark tourism remain uncertain. Unlike earlier AI narration studies conducted in neutral or pleasure-focused contexts, this research explores how AI voices are perceived when describing death-related content that encourages ethical reflection and emotional involvement. Using the Cognition–Affect–Behavior model, Study 1 (N = 143, offline experiment) confirmed perceptual equivalence between AI and human voices when vocal naturalness is high. Study 2 (N = 244, online experiment) examined how voice type (AI vs. human) and identity labeling (AI vs. human) influence visitors’ perceptions and behavioral responses through mediating and moderating mechanisms. Labeling an AI narrator significantly reduced perceived authenticity and emotional resonance, decreasing behavioral intentions, while labels did not impact human voices. Death anxiety reduced emotional ties to AI narrators, emphasizing ethical concerns in dark tourism storytelling.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"66 ","pages":"Article 101367"},"PeriodicalIF":7.8,"publicationDate":"2025-12-12","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145732694","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-10DOI: 10.1016/j.jhtm.2025.101366
Lixiao Geng , Mingxi He , Weiquan Chen , Shichang Liang , You Li
Joint consumption or solo consumption can offer tourists different experiences. Based on regulatory focus theory, this research explores how temporal landmarks influence tourists' preference for solo versus joint consumption. Through four studies, the results demonstrate that start temporal landmarks activate tourists' promotion focus, which increases their preference for solo consumption; end temporal landmarks activate tourists’ prevention focus, which increases their preference for joint consumption (Studies 1–2). Tourism activity type moderates the above effect. When the activities are challenging, tourists prefer solo consumption at start temporal landmarks and prefer joint consumption at end temporal landmarks. However, when the activities are relaxing, the effect is not significant (Study 3). This research contributes to the literature on temporal landmarks and consumption decision preferences, expands the application range of regulatory focus theory. It also provides actionable suggestions for tourism companies to promote consumption at different time points.
{"title":"Joint or solo? How temporal landmarks affect tourism consumption decision preferences","authors":"Lixiao Geng , Mingxi He , Weiquan Chen , Shichang Liang , You Li","doi":"10.1016/j.jhtm.2025.101366","DOIUrl":"10.1016/j.jhtm.2025.101366","url":null,"abstract":"<div><div>Joint consumption or solo consumption can offer tourists different experiences. Based on regulatory focus theory, this research explores how temporal landmarks influence tourists' preference for solo versus joint consumption. Through four studies, the results demonstrate that start temporal landmarks activate tourists' promotion focus, which increases their preference for solo consumption; end temporal landmarks activate tourists’ prevention focus, which increases their preference for joint consumption (Studies 1–2). Tourism activity type moderates the above effect. When the activities are challenging, tourists prefer solo consumption at start temporal landmarks and prefer joint consumption at end temporal landmarks. However, when the activities are relaxing, the effect is not significant (Study 3). This research contributes to the literature on temporal landmarks and consumption decision preferences, expands the application range of regulatory focus theory. It also provides actionable suggestions for tourism companies to promote consumption at different time points.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"66 ","pages":"Article 101366"},"PeriodicalIF":7.8,"publicationDate":"2025-12-10","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145732666","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-05DOI: 10.1016/j.jhtm.2025.101368
Lan Lu , Richard A. Currie
The rapid integration of artificial intelligence (AI) in the hospitality industry has created a pressing need to understand its impact on employee behavior and performance. This study examines how task-AI fit influences hotel employees' job crafting and self-esteem threat, and how these factors mediate the relationship between task-AI fit and task performance. Additionally, it explores the moderating role of leader AI crafting. Drawing on self-regulation theory and social learning theory, we conducted an experience-sampling field study with employees from 13 luxury hotels in Orlando, Florida, a destination with a well-established AI-integrated hotel sector. Findings from this study found that task-AI fit positively relates to both job crafting and self-esteem threat. Additionally, there was a positive indirect effect of task-AI fit on task performance through job crafting. While leader AI crafting was not found to moderate the relationship between task-AI fit and self-esteem threat, it was found to strengthen the positive relationship between task-AI fit and job crafting. This suggests that while leaders' AI-crafting can encourage proactive job crafting, mitigating self-esteem threat may require additional organizational support. These results contribute to organizational behavior and human–machine collaboration theories by illustrating task-AI fit's dual psychological effects and the role of leadership in AI integration. Practically, managers should enhance employees' AI-related skills to mitigate self-esteem threats and encourage leaders to model effective AI use. By addressing both the opportunities and challenges of AI, organizations can foster productive and psychologically supportive environments in the luxury hospitality industry. Because the sample was drawn primarily from luxury hotels, the generalizability of the findings to other hotel segments may be limited.
{"title":"How task-AI fit influences hotel employees’ job crafting and self-esteem threat: The moderating effect of leader AI crafting","authors":"Lan Lu , Richard A. Currie","doi":"10.1016/j.jhtm.2025.101368","DOIUrl":"10.1016/j.jhtm.2025.101368","url":null,"abstract":"<div><div>The rapid integration of artificial intelligence (AI) in the hospitality industry has created a pressing need to understand its impact on employee behavior and performance. This study examines how task-AI fit influences hotel employees' job crafting and self-esteem threat, and how these factors mediate the relationship between task-AI fit and task performance. Additionally, it explores the moderating role of leader AI crafting. Drawing on self-regulation theory and social learning theory, we conducted an experience-sampling field study with employees from 13 luxury hotels in Orlando, Florida, a destination with a well-established AI-integrated hotel sector. Findings from this study found that task-AI fit positively relates to both job crafting and self-esteem threat. Additionally, there was a positive indirect effect of task-AI fit on task performance through job crafting. While leader AI crafting was not found to moderate the relationship between task-AI fit and self-esteem threat, it was found to strengthen the positive relationship between task-AI fit and job crafting. This suggests that while leaders' AI-crafting can encourage proactive job crafting, mitigating self-esteem threat may require additional organizational support. These results contribute to organizational behavior and human–machine collaboration theories by illustrating task-AI fit's dual psychological effects and the role of leadership in AI integration. Practically, managers should enhance employees' AI-related skills to mitigate self-esteem threats and encourage leaders to model effective AI use. By addressing both the opportunities and challenges of AI, organizations can foster productive and psychologically supportive environments in the luxury hospitality industry. Because the sample was drawn primarily from luxury hotels, the generalizability of the findings to other hotel segments may be limited.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"66 ","pages":"Article 101368"},"PeriodicalIF":7.8,"publicationDate":"2025-12-05","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145685869","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
Pub Date : 2025-12-01DOI: 10.1016/j.jhtm.2025.101365
Juan Liu , Fangxuan (Sam) Li
Although mysterious consumption has recently attracted increasing scholarly attention, limited studies have explored the role of mystery-based consumption offerings in buffering the negative consequences of potential service failures in the pre-failure stage. Based on the expectancy disconfirmation theory, we undertook twenty-two semi-structured interviews and three experiments to research this under-researched issue. Twelve of the interview participants are females. The interview participants are aged between 24 and 40 years old. The mysterious consumption items include Omakase, a hotel room, and an airline ticket. A total of 589 participants were approached for three experiments. 62.3 % of the experiment participants are females, while 71.3 % of the experiment participants graduated from university. Results reveal that customers experiencing mysterious (vs. certainty-based) consumption before the occurrence of potential service failures perceive the failures as less severe, finally showing greater customer forgiveness in the post-failure stage. Additionally, the moderating role of power was identified. When customers feel powerful (vs. powerless), the positive impact of exposure to mysterious consumption items on proactively mitigating the unfavorable influences of potential service failures becomes stronger. To increase the reliability and validity of the results, whether the effects of mysterious consumption items on perceived severity of service failure and customer forgiveness following a service failure are influenced by lower price, novelty seeking, social influence, or context was controlled. This research also suggests that tourism and hospitality managers utilize mysterious consumption to counteract negative post-failure influences proactively. In addition, this research acknowledges cultural bias and the determination of failure severity thresholds as limitations, which should be explored in future studies.
{"title":"The magic of mystery: Utilizing mysterious consumption to build resistance against potential service failures","authors":"Juan Liu , Fangxuan (Sam) Li","doi":"10.1016/j.jhtm.2025.101365","DOIUrl":"10.1016/j.jhtm.2025.101365","url":null,"abstract":"<div><div>Although mysterious consumption has recently attracted increasing scholarly attention, limited studies have explored the role of mystery-based consumption offerings in buffering the negative consequences of potential service failures <em>in the pre-failure stage</em>. Based on the expectancy disconfirmation theory, we undertook twenty-two semi-structured interviews and three experiments to research this under-researched issue. Twelve of the interview participants are females. The interview participants are aged between 24 and 40 years old. The mysterious consumption items include Omakase, a hotel room, and an airline ticket. A total of 589 participants were approached for three experiments. 62.3 % of the experiment participants are females, while 71.3 % of the experiment participants graduated from university. Results reveal that customers experiencing mysterious (vs. certainty-based) consumption <em>before the occurrence of potential service failures</em> perceive the failures as less severe, finally showing greater customer forgiveness <em>in the post-failure stage</em>. Additionally, the moderating role of power was identified. When customers feel powerful (vs. powerless), the positive impact of exposure to mysterious consumption items on proactively mitigating the unfavorable influences of potential service failures becomes stronger. To increase the reliability and validity of the results, whether the effects of mysterious consumption items on perceived severity of service failure and customer forgiveness following a service failure are influenced by lower price, novelty seeking, social influence, or context was controlled. This research also suggests that tourism and hospitality managers utilize mysterious consumption to counteract negative post-failure influences proactively. In addition, this research acknowledges cultural bias and the determination of failure severity thresholds as limitations, which should be explored in future studies.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"65 ","pages":"Article 101365"},"PeriodicalIF":7.8,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145611691","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
This study explores how leadership styles in professional kitchens influence food waste prevention and reduction. Based on 18 semi-structured interviews with chefs across diverse restaurant settings, it applies a multi-theoretical leadership framework encompassing autocratic, transactional, transformational, democratic, servant, situational, and laissez-faire styles. The study finds that while traditional, control-oriented styles (autocratic and transactional) dominate, they often suppress junior chefs' pro-environmental creativity due to fear of reprisal, hindering innovation. Conversely, empowering and inclusive styles (transformational, democratic, and servant) are significantly more effective, fostering shared ownership and active staff engagement in food waste prevention and reduction. Another finding is the behavioural spillover effect, whereby culinary values and food waste management habits practiced by leaders at work are transferred by junior chefs into their home practices. Theoretically, the study contributes to hospitality leadership literature by linking leadership styles to environmental sustainability outcomes in foodservice provision. Practically, it offers guidance for leadership development and managerial training for food waste management.
{"title":"Lead to (no) waste: how kitchen leadership styles shape food waste management practices","authors":"Paritosh Dabral , Senthilkumaran Piramanayagam , Viachaslau Filimonau","doi":"10.1016/j.jhtm.2025.101361","DOIUrl":"10.1016/j.jhtm.2025.101361","url":null,"abstract":"<div><div>This study explores how leadership styles in professional kitchens influence food waste prevention and reduction. Based on 18 semi-structured interviews with chefs across diverse restaurant settings, it applies a multi-theoretical leadership framework encompassing autocratic, transactional, transformational, democratic, servant, situational, and laissez-faire styles. The study finds that while traditional, control-oriented styles (autocratic and transactional) dominate, they often suppress junior chefs' pro-environmental creativity due to fear of reprisal, hindering innovation. Conversely, empowering and inclusive styles (transformational, democratic, and servant) are significantly more effective, fostering shared ownership and active staff engagement in food waste prevention and reduction. Another finding is the behavioural spillover effect, whereby culinary values and food waste management habits practiced by leaders at work are transferred by junior chefs into their home practices. Theoretically, the study contributes to hospitality leadership literature by linking leadership styles to environmental sustainability outcomes in foodservice provision. Practically, it offers guidance for leadership development and managerial training for food waste management.</div></div>","PeriodicalId":51445,"journal":{"name":"Journal of Hospitality and Tourism Management","volume":"65 ","pages":"Article 101361"},"PeriodicalIF":7.8,"publicationDate":"2025-12-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":null,"resultStr":null,"platform":"Semanticscholar","paperid":"145598801","PeriodicalName":null,"FirstCategoryId":null,"ListUrlMain":null,"RegionNum":1,"RegionCategory":"管理学","ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":"","EPubDate":null,"PubModel":null,"JCR":null,"JCRName":null,"Score":null,"Total":0}
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