博物馆智能技术的危害

IF 6.3 3区 管理学 Q1 HOSPITALITY, LEISURE, SPORT & TOURISM Information Technology & Tourism Pub Date : 2024-06-25 DOI:10.1007/s40558-024-00292-1
Yulan Fan, Aliana Man Wai Leong, IpKin Anthony Wong, Jingwen (Daisy) Huang
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引用次数: 0

摘要

技术已成为重塑游客体验的一种手段,但如果过度使用技术设备主导体验创造过程,则可能适得其反,造成意想不到的后果。本研究从游客的角度出发,探讨智能技术如何以及为何无法达到预期目标,以及在这种情况下产生的不利后果。本研究采用定性实地调查的方法,通过在两家将技术置于中心位置的智能博物馆收集数据,进行观察和半结构式访谈。研究结果显示了一种我们称之为智能技术危险的现象,并确定了这种现象的三大类别:情感失调、技术引发的认知失调和技术厌恶。本研究通过揭示智能技术在博物馆环境中的阴暗面,使其有别于主要关注技术积极面的现有文献,从而为相关文献做出了贡献。此外,研究结果还为博物馆运营者提供了实际启示。
本文章由计算机程序翻译,如有差异,请以英文原文为准。

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The perils of smart technology in museums

Technology has rendered as a means to reshape tourist experience, but it may backfire to created unintended consequences when technological devices are overused to dominate the experience creation process. This study investigates how and why smart technologies fail to reach their intended goals, and the unfavorable consequences in such circumstances from the tourist perspective. The present inquiry utilized a qualitative field research through observations and semi-structured interviews based on data collected in two smart museums that put technology in center stage. The results present a phenomenon we coined as peril of smart technology, identifying three major categories of this phenomenon: emotional disresonance, technology-induced cognitive dissonance, and technology loathing. This study contributes to the literature by illuminating the dark side of smart technology in the museum context, which sets it apart from the extant literature that focuses primarily on the positive side of technology. Additionally, the findings provide practical implications for museum operators.

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来源期刊
Information Technology & Tourism
Information Technology & Tourism HOSPITALITY, LEISURE, SPORT & TOURISM-
CiteScore
18.10
自引率
5.40%
发文量
22
期刊介绍: Information Technology & Tourism stands as the pioneer interdisciplinary journal dedicated to exploring the essence and impact of digital technology in tourism, travel, and hospitality. It delves into challenges emerging at the crossroads of IT and the domains of tourism, travel, and hospitality, embracing perspectives from both technical and social sciences. The journal covers a broad spectrum of topics, including but not limited to the development, adoption, use, management, and governance of digital technology. It supports both theory-focused research and studies with direct relevance to the industry.
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