联邦公共服务部门人员管理的战略与挑战 文献综述

Elenira FIRMO MACHADO
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摘要

导言:公共行政部门一直在不断变化,寻求新的管理形式,以改进工作并取得良好的机构成果。这些改善雇员状况的形式包括:发展、培训、工作生活质量、确保公共服务的效率和组织效力。总体目标:本研究旨在确定联邦公共服务部门在人员管理方面的主要战略和面临的挑战。研究旨在确定公共组织在人力资源管理方面的成功做法和遇到的共同障碍,并提出创新解决方案,以提高该部门的效率和效力。研究方法:研究通过书目审查、学术文献和巴西联邦公共部门的相关案例研究进行。采用定性方法来深入了解人力管理的战略和挑战,同时采用描述性方法对已确定的主要做法和障碍进行分类和描述。主要结果:研究结果表明,公共部门人员管理的有效战略包括基于能力的管理、人力资本价值化、持续培训与发展、参与式管理和组织氛围管理。人员管理也被认为是确保公共部门透明度和问责制的基本要素。另一方面,也强调了一些重大挑战,如抵制变革、难以吸引和留住人才、官僚僵化的规章制度以及不利于创新的组织文化。缺乏对能力建设和专业发展的投资是文献中反复出现的另一个问题。研究建议,今后的研究应调查所确定战略的实际执行情况,并探讨人员管理与公共部门其他领域(如技术和创新)之间的关系。此外,以多样性和包容性为重点的研究有助于创造更加公平和有利于创新的工作场所。总之,研究有助于更广泛地了解联邦公共部门人员管理的实践和挑战,为寻求提高公共组织效率和效力的管理者和决策者提供真知灼见。
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ESTRATÉGIAS E DESAFIOS NA GESTÃO DE PESSOAS NO SERVIÇO PÚBLICO FEDERAL UMA REVISÃO BIBLIOGRÁFICA
Introduction: Public administration is always changing, seeking new forms of management with the aim of improving and achieving good institutional results. These forms of employee improvement include: development, training, quality of life at work, ensuring efficiency and organizational effectiveness in the public service. General Objective: The aim of this study was to identify the main strategies and challenges faced in people management within the federal public service. The research aimed to identify successful practices and common obstacles encountered by public organizations in managing their human resources, as well as propose innovative solutions to improve the efficiency and effectiveness of the sector. Method: The research was conducted through a bibliographic review, exploring academic literature and relevant case studies for the Brazilian federal public sector. The qualitative approach was used to deeply understand the strategies and challenges of people management, while the descriptive method allowed for categorizing and describing the main practices and obstacles identified. Main Results: The study's results revealed that effective strategies for people management in the public sector include competency-based management, human capital valorization, continuous training and development, participatory management, and organizational climate management. People governance was also identified as an essential element to ensure transparency and accountability in the public sector. On the other hand, significant challenges were highlighted, such as resistance to change, difficulties in attracting and retaining talent, bureaucratic and rigid regulations, as well as an organizational culture unfavorable to innovation. The lack of investment in capacity-building and professional development was another recurring issue found in the literature. The study suggests that future research should investigate the practical implementation of the identified strategies, as well as explore the relationship between people management and other fields within the public sector, such as technology and innovation. Furthermore, studies focused on diversity and inclusion could help create more equitable and innovation-friendly workplaces. In summary, the research contributes to a broader understanding of the practices and challenges of people management in the federal public sector, providing insights for managers and policymakers seeking to improve the efficiency and effectiveness of public organizations.
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