揭示数字化转型,发掘隐藏的教育过程维度

IF 4.5 3区 管理学 Q1 BUSINESS Business Process Management Journal Pub Date : 2024-07-30 DOI:10.1108/bpmj-09-2023-0748
Kaisa Tsupari, Altti Lagstedt, Raine Kauppinen
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引用次数: 0

摘要

目的 本研究探讨了教育领域数字化的后果,特别是与高等教育机构教师课程流程有关的后果。它强调了了解信息系统(IS)如何不仅支持单个任务,而且支持整体流程的重要性。研究结果表明,过程实践尚未得到全面考虑,甚至核心过程也可能未被关注。然后在芬兰一所高等教育机构进行了定性案例研究,以确定课程流程及其与信息系统的关系。研究结果文献中几乎没有讨论教师的教学流程,而信息系统提供的流程支持也非常有限。作为教育核心的课程流程似乎是教育数字化的一个盲点。实践意义开发教育领域的核心流程、教师课程流程和论文流程有助于提高服务质量。在所有行业中,组织都应考虑是否正确认识了流程,以及信息系统是否不仅支持单个任务,还支持整体流程。我们建议认识并应用业务流程管理实践,以更好地支持教师工作,提高教育领域的整体效率。
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Revealing the digital transformation, uncovering hidden process dimensions of education

Purpose

This study explores the consequences of digitalization in the field of education, particularly in relation to teachers’ course processes in higher education institutions. It emphasizes the importance of understanding how information systems (IS) support not only individual tasks but also processes as a whole. The results reveal that process practices have not been considered comprehensively and even core processes may be unseen.

Design/methodology/approach

A systematic literature review was conducted to explore the extent to which teachers’ processes are discussed in the literature. A qualitative case study was then conducted at a Finnish higher education institution to identify course processes and their relationships to IS.

Findings

Teachers’ processes have scarcely been discussed in the literature, and the process support provided by ISs is remarkably limited. It seems that course processes, which are core to education, are a blind spot in education digitalization. To support evaluating the level of support by IS, novel course process indicators were introduced.

Practical implications

Developing core processes, teachers’ course processes and thesis processes in education field, supports improving service quality. In all industries, organizations should consider whether processes are properly recognized and whether IS support not only individual tasks but also processes as a whole. We recommend recognizing and applying business process management practices to better support teachers’ work and to improve overall efficiency in education.

Originality/value

To the best of our knowledge, this is the first education sector study that attends to teacher’s work as a comprehensive process.

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来源期刊
CiteScore
8.60
自引率
9.80%
发文量
58
期刊介绍: Business processes are a fundamental building block of organizational success. Even though effectively managing business process is a key activity for business prosperity, there remain considerable gaps in understanding how to drive efficiency through a process approach. Building a clear and deep understanding of the range process, how they function, and how to manage them is the major challenge facing modern business. Business Process Management Journal (BPMJ) examines how a variety of business processes intrinsic to organizational efficiency and effectiveness are integrated and managed for competitive success. BPMJ builds a deep appreciation of how to manage business processes effectively by disseminating best practice. Coverage includes: BPM in eBusiness, eCommerce and eGovernment Web-based enterprise application integration eBPM, ERP, CRM, ASP & SCM Knowledge management and learning organization Methodologies, techniques and tools of business process modeling, analysis and design Techniques of moving from one-shot business process re-engineering to continuous improvement Best practices in BPM Performance management Tools and techniques of change management BPM case studies.
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