医院工作人员对不安全人员配备水平的经历和雇主对他们的担忧的反应:一项调查。

Stuart James Tuckwood, Peter Griffiths, Andrea Prince
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引用次数: 0

摘要

有大量证据表明,护士人员配备水平不足与患者护理不佳之间存在联系。在过去的十年中,针对英国的特定环境和国家制定了关于安全护士人员配备水平的政策和立法,所有这些政策和立法都强调雇主有责任回应员工对不安全人员配备的担忧。然而,监测和回应这些关切的机制是否有效尚不清楚。本文概述了一项由工会主导的针对急症医院工作人员的试点调查的一些结果,该调查旨在探讨不安全人员配备水平的普遍程度以及雇主对员工对人员配备水平提出的担忧的反应。总体而言,研究结果表明,从事临床工作的医院工作人员通常认为人员配备水平是不安全的,而且护理干预措施的提供经常被报道为不安全的班次中断。此外,大多数对人员配备水平表示关切的工作人员认为雇主的反应不令人满意。雇主似乎依靠人员调动或临时人员来解决人员短缺问题,但这些并不总是有效或可行的选择。雇主需要探索其他方法,以减轻人手短缺和支援员工。
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Hospital staff's experiences of unsafe staffing levels and employers' responses to their concerns: a survey.

There is a wealth of evidence that demonstrates a link between inadequate nurse staffing levels and suboptimal patient care. Over the last decade, policies and legislation on safe nurse staffing levels have been developed for specific settings and countries in the UK, all of which emphasise employers' responsibility in responding to staff's concerns about unsafe staffing. However, the effectiveness of mechanisms for monitoring and responding to such concerns is unclear. This article provides an overview of some of the results of a union-led pilot survey of acute hospital staff that aimed to explore the prevalence of unsafe staffing levels and employers' responses to concerns raised by staff about staffing levels. Overall, the results demonstrate that hospital staff working in clinical roles often regarded staffing levels as unsafe and that the delivery of nursing interventions was often disrupted on shifts reported as unsafe. In addition, most staff who had raised concerns about staffing levels perceived their employer's response as unsatisfactory. Employers appeared to rely on staff redeployment or temporary staff to address staffing shortfalls, but these are not always effective or viable options. Employers need to explore alternative means of alleviating staffing shortfalls and of supporting their staff.

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