电子商务中产品线对消费者购物动机的影响——对应分析

IF 2.3 Q3 BUSINESS Global Business Review Pub Date : 2023-09-01 DOI:10.1177/09721509231170469
Padmaja Nalluri, R. S. Rao
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引用次数: 0

摘要

越来越多的电子商务网站在全球范围内提供产品,在各个细分市场创造了一个竞争激烈的市场。电子零售商希望定期更新他们的网站,以促进消费者的决策。本文考察了消费者在网上购物时的动机因素,以及他们与提供不同产品线的网上购物网站的联系,这些产品线将一个网上购物网站与另一个网上消费网站区分开来。通过文献综述确定的重要在线购物动机因素,如导航和网站内容的便利性、个性化服务、折扣/促销优惠、产品范围、对电子商店的熟悉程度、现场评论、取消和退货政策,使用对应分析,将产品质量和物流与印度一些提供不同产品线的热门电子商务网站进行了映射。调查结果表明,消费者在提供食品杂货/服装等有限产品线的电子商务平台购物时,更重视质量、导航方便性和网站内容以及个性化服务。相比之下,在提供广泛产品线的电子商务网站购物时,好评、良好的物流、明确的订单取消和退货政策更为重要。这些信息可以帮助电子零售商即兴提供服务,以获得客户满意度,并将其网站与其他网站区分开来。
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Impact of Product Line on Shopping Motivations of Consumers in E-commerce—A Correspondence Analysis
An increasing number of e-commerce sites offering products globally have created a highly competitive marketplace across various market segments. E-retailers look to update their sites regularly to facilitate consumer decision-making. This article examines consumers’ motivational factors when shopping online and their association with online shopping sites offering different product lines delineating one online shopping site from another. Significant online shopping motivational factors identified through the literature review such as ease of navigation and website content, personalized services, discounts/promotional offers, range of products, familiarity with an e-store, reviews on-site, cancellation and returns policy, product quality and logistics were mapped with a few popular e-commerce sites in India offering different product lines, using correspondence analysis. Findings suggest consumers give more importance to quality, ease of navigation and website content, and personalized services when shopping at e-commerce platforms offering limited product lines like grocery/apparel. In contrast, good reviews, good logistics, clear order cancellations and return policy are more important when shopping at e-commerce sites providing an extensive product line. Such information can assist e-retailers in improvising their services to gain customer satisfaction and differentiate their website from others.
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来源期刊
CiteScore
7.10
自引率
12.50%
发文量
107
期刊介绍: Global Business Review is designed to be a forum for the wider dissemination of current management and business practice and research drawn from around the globe but with an emphasis on Asian and Indian perspectives. An important feature is its cross-cultural and comparative approach. Multidisciplinary in nature and with a strong practical orientation, this refereed journal publishes surveys relating to and report significant developments in management practice drawn from business/commerce, the public and the private sector, and non-profit organisations. The journal also publishes articles which provide practical insights on doing business in India/Asia from local and global and macro and micro perspectives.
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