{"title":"电子商务中产品线对消费者购物动机的影响——对应分析","authors":"Padmaja Nalluri, R. S. Rao","doi":"10.1177/09721509231170469","DOIUrl":null,"url":null,"abstract":"An increasing number of e-commerce sites offering products globally have created a highly competitive marketplace across various market segments. E-retailers look to update their sites regularly to facilitate consumer decision-making. This article examines consumers’ motivational factors when shopping online and their association with online shopping sites offering different product lines delineating one online shopping site from another. Significant online shopping motivational factors identified through the literature review such as ease of navigation and website content, personalized services, discounts/promotional offers, range of products, familiarity with an e-store, reviews on-site, cancellation and returns policy, product quality and logistics were mapped with a few popular e-commerce sites in India offering different product lines, using correspondence analysis. Findings suggest consumers give more importance to quality, ease of navigation and website content, and personalized services when shopping at e-commerce platforms offering limited product lines like grocery/apparel. In contrast, good reviews, good logistics, clear order cancellations and return policy are more important when shopping at e-commerce sites providing an extensive product line. Such information can assist e-retailers in improvising their services to gain customer satisfaction and differentiate their website from others.","PeriodicalId":47569,"journal":{"name":"Global Business Review","volume":"179 ","pages":""},"PeriodicalIF":2.3000,"publicationDate":"2023-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Impact of Product Line on Shopping Motivations of Consumers in E-commerce—A Correspondence Analysis\",\"authors\":\"Padmaja Nalluri, R. S. Rao\",\"doi\":\"10.1177/09721509231170469\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"An increasing number of e-commerce sites offering products globally have created a highly competitive marketplace across various market segments. E-retailers look to update their sites regularly to facilitate consumer decision-making. This article examines consumers’ motivational factors when shopping online and their association with online shopping sites offering different product lines delineating one online shopping site from another. Significant online shopping motivational factors identified through the literature review such as ease of navigation and website content, personalized services, discounts/promotional offers, range of products, familiarity with an e-store, reviews on-site, cancellation and returns policy, product quality and logistics were mapped with a few popular e-commerce sites in India offering different product lines, using correspondence analysis. Findings suggest consumers give more importance to quality, ease of navigation and website content, and personalized services when shopping at e-commerce platforms offering limited product lines like grocery/apparel. In contrast, good reviews, good logistics, clear order cancellations and return policy are more important when shopping at e-commerce sites providing an extensive product line. Such information can assist e-retailers in improvising their services to gain customer satisfaction and differentiate their website from others.\",\"PeriodicalId\":47569,\"journal\":{\"name\":\"Global Business Review\",\"volume\":\"179 \",\"pages\":\"\"},\"PeriodicalIF\":2.3000,\"publicationDate\":\"2023-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Global Business Review\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1177/09721509231170469\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q3\",\"JCRName\":\"BUSINESS\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Global Business Review","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1177/09721509231170469","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q3","JCRName":"BUSINESS","Score":null,"Total":0}
Impact of Product Line on Shopping Motivations of Consumers in E-commerce—A Correspondence Analysis
An increasing number of e-commerce sites offering products globally have created a highly competitive marketplace across various market segments. E-retailers look to update their sites regularly to facilitate consumer decision-making. This article examines consumers’ motivational factors when shopping online and their association with online shopping sites offering different product lines delineating one online shopping site from another. Significant online shopping motivational factors identified through the literature review such as ease of navigation and website content, personalized services, discounts/promotional offers, range of products, familiarity with an e-store, reviews on-site, cancellation and returns policy, product quality and logistics were mapped with a few popular e-commerce sites in India offering different product lines, using correspondence analysis. Findings suggest consumers give more importance to quality, ease of navigation and website content, and personalized services when shopping at e-commerce platforms offering limited product lines like grocery/apparel. In contrast, good reviews, good logistics, clear order cancellations and return policy are more important when shopping at e-commerce sites providing an extensive product line. Such information can assist e-retailers in improvising their services to gain customer satisfaction and differentiate their website from others.
期刊介绍:
Global Business Review is designed to be a forum for the wider dissemination of current management and business practice and research drawn from around the globe but with an emphasis on Asian and Indian perspectives. An important feature is its cross-cultural and comparative approach. Multidisciplinary in nature and with a strong practical orientation, this refereed journal publishes surveys relating to and report significant developments in management practice drawn from business/commerce, the public and the private sector, and non-profit organisations. The journal also publishes articles which provide practical insights on doing business in India/Asia from local and global and macro and micro perspectives.