虚拟团队绩效:新冠肺炎时代的电子领导角色

IF 2.5 Q3 MANAGEMENT JOURNAL OF MANAGEMENT DEVELOPMENT Pub Date : 2022-07-15 DOI:10.1108/jmd-05-2021-0151
Neerja Kashive, V. Khanna, Lina Powale
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引用次数: 8

摘要

目的2019冠状病毒病(新冠肺炎)的形势导致所有组织中出现了虚拟团队,领导的作用变得更加重要。目前的研究重点是了解虚拟团队中提高团队绩效的因素。基于偶然性视角,领导行为复杂性理论是最合适的,因为领导行为复杂性要求领导者根据情况表现出多种截然不同的领导行为。探讨了内部和外部角色,这有助于提高沟通质量和角色清晰度,从而在当前危机中提高人际信任和领导效率。设计/方法/方法数据是从危机期间在虚拟团队中工作过的员工以及有在虚拟团队环境中工作经验的员工那里收集的。共发放了200份调查问卷,收到175份。运用偏最小二乘结构方程模型(PLS-SEM)建立了路径模型。发现沟通质量已成为内部和外部领导角色与信任关系的部分中介。角色明确性充分调解了外部领导角色与冲突之间的关系。内部和外部领导角色对领导效能有显著影响,这与虚拟团队中的团队绩效进一步相关。此外,虚拟团队更多地使用同步技术。研究局限性/含义该研究没有考察虚拟团队中的文化差异或文化适应。未来的研究可能会应用基于属性或关系的理论来检验虚拟团队绩效中的领导角色,而不是BCL理论。独创性/价值利用BCL理论,本研究有助于理解虚拟团队绩效以及领导者的内部和外部角色。这在新冠肺炎等极端模糊的环境中是相关的。
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Virtual team performance: E-leadership roles in the era of COVID-19
PurposeThe coronavirus disease 2019 (COVID-19) situation has led to the emergence of virtual teams in all organizations, and the role of leadership has become more pertinent. The current research focuses on understanding the factors for better team performance in virtual teams. Based on the contingency perspective, the behavioral complexity in leadership (BCL) theory is the most appropriate as BCL requires the leader to demonstrate multiple contrasting leadership behaviors according to the situation. Both internal as well external roles were explored, which could facilitate better communication quality and role clarity to increase interpersonal trust and leadership effectiveness in the current crisis.Design/methodology/approachData were collected from employees who have worked in virtual teams during the crisis and who have experience of working in a virtual team environment. A total of 200 questionnaires were distributed, and 175 were received. A path model was built applying partial least squares structural equation modeling (PLS-SEM).FindingsCommunication quality has come as a partial mediator for the relationship between internal and external leadership roles and trust. Role clarity fully mediated the relationship between external leadership roles and conflict. Internal and external leadership roles showed a significant effect on leadership effectiveness, which were further related to team performance in virtual teams. Additionally, synchronous technology was used more by virtual teams.Research limitations/implicationsThe study did not examine cultural differences or cultural adaptation in virtual teams. Instead of the BCL theory, future research may apply attribute-based or relational-based theory to examine leadership roles in virtual team performance.Originality/valueUsing the BCL theory, the current study contributes to an understanding of virtual team performance and the internal as well as external role of leaders. This is relevant in an environment of extreme ambiguity such as COVID-19.
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来源期刊
CiteScore
7.00
自引率
9.70%
发文量
28
期刊介绍: ■Competence-based management development ■Developing leadership skills ■Developing women for management ■Global management ■The new technology of management development The Journal of Management Development draws together the thinking and research relating to the role played by managers in their immediate environment, and the ways in which they can widen their responsibilities to take on larger roles. Many companies now appreciate that investment in management development helps to reduce costs, increase sales and improve productivity - so it"s well worth investigating.
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