Determinants of online learning efficacy and satisfaction of tourism and hospitality management students during the COVID-19 pandemic

ABSTRACT Conceptual model was developed to examine the probable relationship between determinants of online learning efficacy and satisfaction of Tourism and Hospitality Management students during COVID-19 Pandemic in India. An online survey was carried out for data collection to garner the variables for analysis and test the relationship. The result indicates that the intrinsic factors have a significant bearing on the self-efficacy and satisfaction of THM students. However, institutional resources (extrinsic factors) have no such bearing on the self-efficacy and satisfaction of THM students. The study assumes significance in the domain of service-based education programs that involve several practical components and service-centered operational skills for the successful career aspirations of the students. The study also provides scope for paying immediate attention to enhance the self-efficacy and satisfaction of students in the long run.