Knowledge management effectiveness model in facilitating generation differences

ABSTRACT This study aims to develop an evaluation model of knowledge management effectiveness based on generational differences. Different generations have different learning styles and needs in accessing and disseminating knowledge. On the other hand, knowledge management’s role in companies in the digital era is critical. Therefore, the company needs to build an effective knowledge management system to maintain its life. This research was conducted through in-depth literature studies on the characteristics of generations X, Y, and Z, and the knowledge management effectiveness model, followed by the development of the knowledge management effectiveness model, and conducted empirical measurement using an explanatory sequential mixed-method in Indonesian automotive company. Three differences determine intergenerational knowledge management’s effectiveness: knowledge management’s support for productivity, training, and leadership. Companies need to pay attention to different employees’ needs to improve knowledge management effectiveness and prioritise features that can facilitate intergenerational differences.