帮助可能是有害的:提供社会支持的意外负面后果

IF 5.6 2区 心理学 Q1 PSYCHOLOGY, APPLIED Work and Stress Pub Date : 2020-10-01 DOI:10.1080/02678373.2019.1695294
Cheryl E Gray, Paul E Spector, Kayla N Lacey, Briana G Young, Scott T Jacobsen, Morgan R Taylor
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引用次数: 14

摘要

社会支持通常被认为是员工的有益资源,但它也可能成为工作压力源。无帮助的职场社会支持(UWSS)是指上级和/或同事采取的任何行动,接受者认为这是为了让他或她受益,但却被认为是无益或有害的。两项研究,一项定性研究和一项定量研究,确定了UWSS的类型,并证明了无益的支持可以作为与压力相关的工作压力源。在研究1中,收集了116名员工的关键事件,并进行了内容分析,揭示了11种不同的UWSS类别。在研究2中,采用定量方法进一步完善了UWSS的分类。两个样本(176名不同的员工和496名注册护士)的结果表明,UWSS与较高的工作相关负面影响、较低的基于能力的自尊、较低的同事满意度、较高的工作倦怠、较高的组织挫败感和更多的身体症状(如头痛、恶心和疲劳)有关。总之,这些研究表明,无用的工作场所社会支持是一个有意义的工作压力源,值得进一步调查。
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Helping may be Harming: unintended negative consequences of providing social support.

While social support is generally considered a helpful resource for employees, it can also serve as a job stressor. Unhelpful workplace social support (UWSS) is any action taken by a supervisor and/or colleague that the recipient believes was intended to benefit him or her but is perceived as unhelpful or harmful. Two studies, one qualitative and one quantitative, identified types of UWSS and demonstrated that unhelpful support can operate as a job stressor in relating to strains. In Study 1, critical incidents were collected from 116 employees, and a content analysis revealed 11 distinct categories of UWSS. In Study 2, the taxonomy of UWSS was further refined using quantitative methods. Results of two samples (176 diverse employees and 496 registered nurses) demonstrate that UWSS is associated with higher job-related negative affect, lower competence-based self-esteem, lower coworker satisfaction, higher work-related burnout, higher organisational frustration, and more physical symptoms (e.g. headache, nausea, and fatigue) among recipients. Together, the studies demonstrate that unhelpful workplace social support is a meaningful job stressor worthy of further investigation.

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来源期刊
Work and Stress
Work and Stress PSYCHOLOGY, APPLIED-
CiteScore
11.70
自引率
3.30%
发文量
21
期刊介绍: Work & Stress is an international, multidisciplinary quarterly presenting high-quality papers concerned with the psychological, social and organizational aspects of occupational health and well-being, and stress and safety management. It is published in association with the European Academy of Occupational Health Psychology. The journal publishes empirical reports, scholarly reviews and theoretical papers. It is directed at occupational health psychologists, work and organizational psychologists, those involved with organizational development, and all concerned with the interplay of work, health and organisations. Research published in Work & Stress relates psychologically salient features of the work environment to their psychological, behavioural and health consequences, focusing on the underlying psychological processes. The journal has become a natural home for research on the work-family interface, social relations at work (including topics such as bullying and conflict at work, leadership and organizational support), workplace interventions and reorganizations, and dimensions and outcomes of worker stress and well-being. Such dimensions and outcomes, both positive and negative, include stress, burnout, sickness absence, work motivation, work engagement and work performance. Of course, submissions addressing other topics in occupational health psychology are also welcomed.
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