信息通信技术互动与COVID-19——跨越两次大流行浪潮的理论分析

IF 2.5 Q2 COMPUTER SCIENCE, INFORMATION SYSTEMS ACM Transactions on Management Information Systems Pub Date : 2023-05-23 DOI:10.1145/3597938
Jayson Killoran, Tracy A. Jenkin, J. Manseau
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引用次数: 0

摘要

2019冠状病毒病大流行促使人们迅速转向远程工作和虚拟互动,形成了通过视频会议平台、电子邮件和移动设备等信息通信技术(ICT)进行专业互动的新常态。虽然信通技术可以为远程工作带来许多好处,例如灵活性、减少旅行时间和地理上的互动,但信通技术也可能导致工作压力增加、社会互动减少以及心理健康状况下降。虽然依赖信息通信技术进行远程工作互动正在成为组织活动的新常态,但对员工,特别是教育工作者,通过信息通信技术进行互动的各个阶段的学术评价是有限的。此外,大流行的强度不同于管理学者以前研究过的任何东西,以前对信息通信技术使用的研究几乎没有深入了解信息通信技术行为如何随时间演变。我们的研究探讨了在COVID-19大流行的前两波浪潮中,教育工作者如何与学生进行信息通信技术互动。我们对教育工作者进行了24次开放式访谈,以了解他们在虚拟课堂中转向ICT的经验。我们发现,教育者和学生之间的信息通信技术互动是通过两个连续的、相互关联的阶段制定的:发散的互动行为和趋同的互动行为,每个阶段对应于大流行的第一波和第二波。我们描述了ICT交互的每个制定阶段中的各个阶段,并推测ICT的未来使用可能包括发散和收敛交互行为的迭代循环,特别是如果教育者探索如何以更有创造性的方式利用ICT。我们的研究提出了一种理论,认为信息通信技术互动是一种日益普遍的信息通信技术教育互动和交流形式。我们深入了解了教育工作者如何成功地将信息通信技术用于远程工作,并提供了在使用信息通信技术的教育环境中促进混合工作安排的启示。
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ICT Interactions and COVID-19 – A Theorization Across Two Pandemic Waves
The COVID-19 pandemic instigated the rapid shift to remote work and virtual interactions, constituting a new normal of professional interaction over information and communication technologies (ICT), such as videoconferencing platforms, email, and mobile devices. While ICT may provide many benefits for remote work, such as flexibility, reductions in travel time, and geographical interaction, ICT may also contribute to increases in job strain, reductions in social interactions, and the decline of mental health. While reliance on ICT for remote work interactions is becoming the new normal of organizational activity, scholarly appreciation of the stages in which employees, particularly educators, enact interactions over ICT is limited. Further, the intensity of the pandemic is unlike anything management scholars have studied before, and previous research into ICT use offers little insight into how ICT behaviours evolve over time. Our research explores how educators enact ICT interactions with students throughout the first two waves of the COVID-19 pandemic. We conducted 24 open-ended interviews with educators to learn about their experiences shifting to ICT for virtual classes. We found that ICT interactions between educators and students are enacted through two sequential, interrelated stages: divergent interaction behaviours and convergent interaction behaviours, with each stage corresponding to the first and second waves of the pandemic. We delineate the phases within each enacting stage of ICT interaction, and conjecture that future use of ICT may include iterative cycles of divergent and convergent interaction behaviours, particularly if educators explore how to leverage ICT in more creative ways. Our research presents a theorization of ICT interaction as an increasingly prevalent form of IT-enabled educational interactions and communication. We provide insight into how educators successfully shifted to ICT use for remote work, and offer implications for the facilitation of hybrid work arrangements in educational settings using ICT.
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来源期刊
ACM Transactions on Management Information Systems
ACM Transactions on Management Information Systems COMPUTER SCIENCE, INFORMATION SYSTEMS-
CiteScore
6.30
自引率
20.00%
发文量
60
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