Millennial workforce perception of the workplace: COVID-19 and after: A qualitative study

Abstract The COVID-19 situation has adversely affected society and companies worldwide in many unforeseen and unpredictable ways, and the Millennial workforce has experienced the volatile pandemic phase. Millennial workforce psychology has been stereotyped over the years as a digitally proficient generation aiming for flexibility and the proverbial rebel who wants things according to their unique ways in the workplace. The research examined the Millennial workforce’s perceptions before, particularly during, and after the COVID-19 pandemic. The research highlights how the familiar viewpoints concerning the workers’ generation are gradually changing, especially during the post COVID-19 phase. Semi-structured interviews were conducted with Millennial employees. It was found that the Millennials are a more mature, resilient, and engaged workforce that seeks stability during contingent times.