{"title":"间断的不一致:一种管理一致性与偏差之间权衡的新方法","authors":"Shefali V. Patil , Philip E. Tetlock","doi":"10.1016/j.riob.2014.08.002","DOIUrl":null,"url":null,"abstract":"<div><p><span><span>Micro and macro scholars alike have long warned about “incongruent” work environments that sow confusion by sending inconsistent normative signals to employees. We argue that these warnings rest on the debatable assumption that employees do not have cognitive bandwidth and emotional resilience to do more than single-mindedly pursue internally consistent goals. Challenging this assumption, we argue that employees in today's complex knowledge economies often face tasks that require balancing opposing risks such as those of conforming too closely to standard practices against those of deviating too far. Given this reality, we explain how congruity can sometimes be maladaptive and incongruity, adaptive. Congruent combinations of process accountability and </span>collectivism can trigger excessive conformity and congruent combinations of outcome accountability and individualism can induce excessive deviation. But incongruent combinations can motivate employees to rethink tacit assumptions and explore better ways of reaping the benefits of conformity (deviation) at a lower cost of the other value. That said, managing tradeoffs can be exhausting—and congruity affords needed guidance. Organizations should therefore introduce incongruity in carefully calibrated quasi-experimental doses. The likelihood of successful implementation of this advice hinges on managers’ ideological resistance to incongruity as well as their ability to mobilize employee “buy in.” Our chapter highlights the dialectical interplay between incongruity which encourages </span>mindfulness and congruity which provides a respite from the burdens of choice.</p></div>","PeriodicalId":56178,"journal":{"name":"Research in Organizational Behavior","volume":"34 ","pages":"Pages 155-171"},"PeriodicalIF":3.1000,"publicationDate":"2014-01-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"https://sci-hub-pdf.com/10.1016/j.riob.2014.08.002","citationCount":"19","resultStr":"{\"title\":\"Punctuated incongruity: A new approach to managing trade-offs between conformity and deviation\",\"authors\":\"Shefali V. Patil , Philip E. Tetlock\",\"doi\":\"10.1016/j.riob.2014.08.002\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"<div><p><span><span>Micro and macro scholars alike have long warned about “incongruent” work environments that sow confusion by sending inconsistent normative signals to employees. We argue that these warnings rest on the debatable assumption that employees do not have cognitive bandwidth and emotional resilience to do more than single-mindedly pursue internally consistent goals. Challenging this assumption, we argue that employees in today's complex knowledge economies often face tasks that require balancing opposing risks such as those of conforming too closely to standard practices against those of deviating too far. Given this reality, we explain how congruity can sometimes be maladaptive and incongruity, adaptive. Congruent combinations of process accountability and </span>collectivism can trigger excessive conformity and congruent combinations of outcome accountability and individualism can induce excessive deviation. But incongruent combinations can motivate employees to rethink tacit assumptions and explore better ways of reaping the benefits of conformity (deviation) at a lower cost of the other value. That said, managing tradeoffs can be exhausting—and congruity affords needed guidance. Organizations should therefore introduce incongruity in carefully calibrated quasi-experimental doses. The likelihood of successful implementation of this advice hinges on managers’ ideological resistance to incongruity as well as their ability to mobilize employee “buy in.” Our chapter highlights the dialectical interplay between incongruity which encourages </span>mindfulness and congruity which provides a respite from the burdens of choice.</p></div>\",\"PeriodicalId\":56178,\"journal\":{\"name\":\"Research in Organizational Behavior\",\"volume\":\"34 \",\"pages\":\"Pages 155-171\"},\"PeriodicalIF\":3.1000,\"publicationDate\":\"2014-01-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"https://sci-hub-pdf.com/10.1016/j.riob.2014.08.002\",\"citationCount\":\"19\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Research in Organizational Behavior\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://www.sciencedirect.com/science/article/pii/S0191308514000069\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"Q2\",\"JCRName\":\"MANAGEMENT\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Research in Organizational Behavior","FirstCategoryId":"1085","ListUrlMain":"https://www.sciencedirect.com/science/article/pii/S0191308514000069","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"Q2","JCRName":"MANAGEMENT","Score":null,"Total":0}
Punctuated incongruity: A new approach to managing trade-offs between conformity and deviation
Micro and macro scholars alike have long warned about “incongruent” work environments that sow confusion by sending inconsistent normative signals to employees. We argue that these warnings rest on the debatable assumption that employees do not have cognitive bandwidth and emotional resilience to do more than single-mindedly pursue internally consistent goals. Challenging this assumption, we argue that employees in today's complex knowledge economies often face tasks that require balancing opposing risks such as those of conforming too closely to standard practices against those of deviating too far. Given this reality, we explain how congruity can sometimes be maladaptive and incongruity, adaptive. Congruent combinations of process accountability and collectivism can trigger excessive conformity and congruent combinations of outcome accountability and individualism can induce excessive deviation. But incongruent combinations can motivate employees to rethink tacit assumptions and explore better ways of reaping the benefits of conformity (deviation) at a lower cost of the other value. That said, managing tradeoffs can be exhausting—and congruity affords needed guidance. Organizations should therefore introduce incongruity in carefully calibrated quasi-experimental doses. The likelihood of successful implementation of this advice hinges on managers’ ideological resistance to incongruity as well as their ability to mobilize employee “buy in.” Our chapter highlights the dialectical interplay between incongruity which encourages mindfulness and congruity which provides a respite from the burdens of choice.
期刊介绍:
Research in Organizational Behavior publishes commissioned papers only, spanning several levels of analysis, and ranging from studies of individuals to groups to organizations and their environments. The topics encompassed are likewise diverse, covering issues from individual emotion and cognition to social movements and networks. Cutting across this diversity, however, is a rather consistent quality of presentation. Being both thorough and thoughtful, Research in Organizational Behavior is commissioned pieces provide substantial contributions to research on organizations. Many have received rewards for their level of scholarship and many have become classics in the field of organizational research.