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引用次数: 3
摘要
摘要本文概述了B2C网络购物背景下物流服务质量(LSQ)研究的主要领域和最新进展，并提出了未来的研究方向。更具体地说，本文的研究目标有三个:B2C电子商务中LSQ的研究现状如何?哪些涉及该领域的主题在学者中最受欢迎?未来研究的可能性是什么?本研究从Scopus和ISI Web of Science数据库中选取177篇论文作为样本，利用文献计量学分析方法找出2001年至2021年初B2C在线购物中LSQ的研究活动。该方法包括选择、分析177篇论文，并将其分类为作者、期刊、时间、重点领域、关键词、国家、引文、共引和专题分布分析。四大主题已经出现:LSQ整合传统零售与全渠道零售;LSQ和库存管理;LSQ与供应链协作及LSQ向E-LSQ的转变。它为研究人员和学者提供了信息，帮助他们研究B2C电子零售中LSQ的新发展，并为提高企业绩效和客户满意度创建策略、模型和结构。
Logistics Service Quality in Online Shopping: A Bibliometric Analysis
Abstract This paper outlines the main areas and latest developments of logistics service quality (LSQ) in the context of business to consumer (B2C) online shopping and proposes future research directions. More specifically, this paper has three objectives: What is the status of research of LSQ in B2C e-tailing? Which themes involving the field are the most popular among scholars? What are the possibilities for future research? This study examined a sample of 177 papers from the Scopus and ISI Web of Science databases to find research activity on LSQ in B2C online shopping between 2001 and early 2021 using bibliometric analysis. The methodology involves selecting, analyzing, and classifying 177 papers into authors, journals, time, focus areas, keywords, country, citation, co-citation, and thematic distribution analysis. Four major themes have emerged, LSQ for integrating traditional retail with omnichannel retail; LSQ and inventory management; LSQ and supply chain collaboration and LSQ transformation to E-LSQ. It gives researchers and scholars information to help them work on new developments of LSQ in B2C e-tailing and create strategies, models, and structures for increasing firm performance and customer satisfaction.
期刊介绍：
The business world has undergone many changes because of information technology, and the impact of the Internet may cause one of the biggest yet. While many people use the Internet for educational and entertainment purposes, organizations and companies are looking for ways to tie their internal networks to this global network to conduct electronic commerce. While companies have been conducting business electronically with suppliers and customers for many years, conducting online commerce via the Internet offers even greater opportunities for multinational, national, and even small businesses to cut costs, improve efficiency, and reach a global market.
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